End User Computing Engineer
End User Computing Engineer
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Salary Not Disclosed
1 Vacancy
Job Description
We are seeking a motivated End User Computing Engineer to join our team at a leading hedge fund. In this role you will provide highquality technical support across a fastpaced trading floor environment. Youll be responsible for troubleshooting hardware and software issues managing desktop deployments and ensuring seamless daytoday operations for our front middle and backoffice teams.
The ideal candidate is detailoriented thrives under pressure and has strong communication skills to support both technical and nontechnical users. Experience in financial services or trading environments is a plus.
Please note that the role will require being in the office five days per week.
Overall purpose of the job:
- Provide proactive and efficient enduser deskside support to ensure minimal disruption and downtime conduct root cause analysis and service improvements for all incidents and requests ensuring resolution times are kept to an absolute minimum
- Ensure a professional timely and highquality support provision for user requests keeping users and tickets consistently updated
- Oversee and participate in adds moves and changes ensuring user onboarding/offboarding is completed accurately and in accordance with Capulas policies
- Take responsibility for Capulas EUC (End User Computing) environment through management configuration and security of the global estate comprising physical and cloud workstations fixed and mobile telephony unified communications email and messaging
- Manage and support the enduser computing estate (hardware/software) throughout its lifecycle. Provide handson technical responsibility to deliver a stable secure and strategically aligned environment building and/or deploying enterprisegrade environments applications updates and solutions
- Coordinate and undertake desk moves
- Administer user access and permission changes for both internal and external systems and platforms ensuring the firms processes and policies are adhered to
- Writing documentation for support training and procedural purposes
- Accurately and consistently follow company and team policies procedures and standards
- Ensure the Head of EUC is informed of all relevant issues concerns or incidents (including nearmisses) and any breaches of policy
- Actively participate in Business Continuity planning and testing
- Uphold the firms cybersecurity standards and best practices
- Provide guidance and training to endusers
Requirements
Education and Qualifications
- Candidates who have taken a degree in a quantitative subject or relevant courses related to desktop support.
Experience
- Minimum of three years experience supporting end users within financial services
- Strong understanding & demonstrable experience of supporting the end user computing environment
- Experience of working in a fastpaced pressurised environment
- Experience of delivering projects and initiatives aligned to technical & business demands through to success
- Handling escalations effectively and providing feedback to the wider team
- Experience of working in a service desk/ticketbased environment resolving problems using problem resolution and escalation procedures leveraging diagnostic and incident tracking tools
Skills
Required:
- Experience working in a fastpaced service desk environment ability to take ownership of daytoday BAU of support tickets with effective prioritising and triaging
- Experience support hardware and software for all enduser computing needs within a trade floor/financial services environment
- Working knowledge of M365 environment (Intune Exchange Online Purview) within a fully cloud and/or hybrid environment
- Knowledge of supporting infrastructure resources such as Active Directory Exchange File Services DHCP & DNS
- Knowledge and understanding of supporting both fixedline and mobile device solutions
- Maintaining and troubleshooting HP desktop PCs and iOS devices
Desirable:
- PowerShell scripting
- Excel VBA Python PyXLL
- Jira/Bitbucket
Soft skills:
- Excellent written and verbal communication skills
- Strong troubleshooting and problemsolving abilities
- Skilled in prioritising and multitasking
- Able to work well under pressure and adversity
- Willing cando attitude
- Exemplary customer service skills
- Team player willingness to be flexible ensuring stable and robust support model
Employment Type
Full-Time
