Responsive repairs Supervisor
Responsive repairs Supervisor
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Your role is all about communication with our stakeholders and efficiently coordinating our resources to deliver a firstclass service for our customers. You will work within a team committed to putting our customer first responding to our customers queries and keeping them informed of queries and the progress of works they are having undertaken.
This is an exceptional opportunity to join an award winning high performing team.
As a Repairs Supervisor a typical day might include:
- Ensuring our operatives are compliant with the company processes and procedures regulations and statutory legislation to safeguard our people and the general public.
- Effectively managing to deliver services inline with Acis Group Limiteds strategic objectives Approved Codes of Practices (ACOPs) and Regulations and Statutory Legislation.
- Ensuring the delivery of a safe high quality efficient productive service both inside and outside normal working hours as appropriate.
- Monitoring and controlling scope cost quality and time approach to all works delivered by direct and indirect workforce in accordance with the agreed budgets and targets.
- Monitor and maintain all supplied company assets including operatives vans van stocks material purchases tools plant hire uniform and PPE. Utilise reports available to administer this task.
- Holding regular one to one and group coaching meetings setting and agreeing targets and objectives with your team including regular development reviews.
- Carrying out work in progress and post quality assurance inspections on all engineers and subcontractors to preset frequencies.
- Carrying out skills assessments on engineers to ascertain their levels of competence.
- Surveying and inspecting both occupied and unoccupied properties developing an accurate schedule of works bill of quantities to meet business agreed specifications including ordering materials/plant and ensuring their delivery on site or by collection as appropriate.
- Working closely with the Planning team and Repairs and Maintenance Manager to organise works including engineers availabilities.
- Responding directly with our customers in line with our customer feedback policy achieving high levels of customer satisfaction within a timely manner.
- Updating the Customer Relationship Management (CRM) system with all correspondence with our customers including recording complaints and enquiries within the agreed timescales.
- Ensuring all our work activities comply with current Health and Safety legislation and investigating any health and safety accident or near miss identifying and implementing any key outcomes.
- Identifying the need for Risk Assessments and Method Statement and generating implementing evaluating and reviewing your work area and maintaining records for inspection. You are also expected to deliver tool box talks evaluate subcontractors and managing safe sites.
- Ensuring that Risk Assessments and permits are completed for your area of responsibility and that your team are aware of any hazards present and the safe systems of work.
- Carrying out health and safety audits on all engineers and subcontractors to preset frequencies.
- Ensuring all plant and equipment is tested in line company and industry guidance.
- Ensuring resources are working within the contract guidelines when claiming works .
- Producing or contributing to estimates and valuations.
- Contributing to the collation of Repairs Delivery income profiles/targets/financial model weekly monthly and annually.
- Submitting Variation Orders and extensions of time and record and liaise through to final invoice to achieve clean billing and performance targets.
- Interpreting and communicating data drawings and writing reports for our Repairs Delivery and senior management teams.
What looks good to us:
- Previous supervisory experience within Social Housing repairs / maintenance
- A technical background in construction or social housing repairs and maintenance and qualified to NVQ level 2 or equivalent with a Gold CSCS card and willing to learn new work streams were all about crossskilling our people.
- Experience of working in social housing and in partnership with a housing association or local authority client.
- Experience in managing a team of skilled trade operatives including managing productivity and people performance
- Understanding of costs including Schedule of Rates is essential
- Excellent level of IT knowledge packages such as Microsoft Excel Word and Outlook.
- Excellent communication skills across a variety of means.
- Ability to manage customer and colleague expectations.
- Health & safety knowledge.
- Site Supervisor Safety Training Scheme or equivalent
- A knowledge of housing repairs management systems
- Knowledge of repairs void properties and maintenance managing multiple trades.
- Full driving licence.
What will help you stand out from the crowd (not essential):
- HND/HNC in facilities building or construction services
- Youll have managed multiple projects at the same time within a building services environment
- NHF National Housing Federation SOR experience (preferred)
- HHSRS operating Qualifications
What youll get as part of the team:
- 25 days annual leave rising by one a year to a max of 30 plus BHs
- Enhanced pension matched contributions up to 10
- The opportunity to undertakeprofessional training which will be funded by us as will any relevant professional membership subscriptions
- Staff benefits with Paycare A fantastic health and benefits scheme
- Benefits with Acis Perkz a discount scheme offering hundreds of savings from food shopping to holidays
- Employee recognition scheme. We ensure we recognise and thank our team with various rewards
- Enhanced maternity and paternity scheme
- Cycle to work scheme
- Enhanced sick pay scheme
- Employee Assistance Programme to give you confidential advice and support
- Death in service benefit amounting to 3 times annual salary
As soon as a suitable candidate is found for this role we reserve the right to close the job advert ahead of the closing date so please do not delay in submitting your application.
Acis are committed to equality and diversity are a proud member of disability confident and welcome applications from any applicant who feel they hold the essential skills to fulfil the role. We recognise that people need flexibility in their role and were happy to discuss flexible working options with the successful candidate in addition to any aid with interviewing that you might need
Required Experience:
Manager
Employment Type
Full-Time
