Senior Technical Support Analyst
Senior Technical Support Analyst
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Job Description
At CI we see a great place to work as one that is a safe place for everyone to have a voice where people are empowered to take ownership over meaningful work where there is an opportunity to grow through stretching themselves where they can work on innovative products and projects and where employees are supported and engaged in doing so.
As a Technical Support Analyst for Wealth Systems you will be responsible for providing technical assistance and support to internal teams and endusers. You will ensure the smooth operation of wealth management software troubleshooting issues diagnosing problems and offering solutions in a timely and efficient manner. This role requires strong technical expertise excellent problemsolving skills and a deep understanding of wealth management systems.Key Responsibilities
- Provide Technical Support: Offer timely and professional technical support for Wealth management systems addressing user inquiries and technical issues related to system functionalities integrations and performance.
- Issue Diagnosis and Troubleshooting: Analyze diagnose and resolve system issues related to wealth management platforms. Use SQL querying tools to create and/or modify queries for analyzing and data gathering.
- System Monitoring and Maintenance: Monitor the performance of wealth systems identify potential issues and implement preventive measures to ensure the stability of the systems.
- User Training and Guidance: Assist endusers by providing training on how to submit incidents correctly to the Support team where applicable. Create and maintain user manuals and documentation for the support team.
- Collaboration: Work closely with the development infrastructure and product teams to resolve system bugs/issues implement fixes and contribute to system improvements.
- Incident Management: Manage and prioritize support tickets ensuring timely resolution of critical issues. Escalate unresolved issues to senior technical staff as necessary.
- System Upgrades and Patches: Assist in the planning and of system upgrades patches and updates to ensure optimal performance and compliance with industry standards.
- Reporting: Provide regular status reports on system performance ongoing support tickets and other relevant metrics to management.
CI Financial is an independent company offering global wealth management and asset management advisory services through diverse financial services firms. Since 1965 we have consistently anticipated and responded to the changing needs of investors. We are driven by a commitment to provide individuals and institutions with the highestquality investments and advice. Our commitment to the highest levels of performance means that whatever their position CI employees must be comfortable in a fastpaced environment that will stretch them to tap into their highest potential. Employees with a healthy dose of ambition a desire to commit to a curious mindset for continuous learning and a willingness to go the extra mile thrive at CI.
A Supportive Environment for Success
We offer an inoffice environment competitive benefits and a supportive workplace to help our employees thrive both personally and professionally.
WHAT WE OFFER
- Modern HQ location within walking distance from Union Station
- Training Reimbursement
- Paid Professional Designations
- Employee Savings Plan (ESP)
- Corporate Discount Program
- Enhanced group benefits
- Parental Leave Topup program
- Paid time off for Volunteering
We are focused on building a diverse and inclusive workforce. If you are excited about this role and are not confident you meet all the qualification requirements we encourage you to apply to investigate the opportunity further.
Please submit your resume in confidence by clicking Apply. Only qualified candidates selected for an interview will be contacted. CI Financial Corp. and all of our affiliates (CI) are committed to fair and accessible employment practices and provide reasonable accommodations for persons with disabilities. If you require accommodations in order to apply for any job opportunities require this posting in an additional format or require accommodation at any stage of the recruitment process please contact us or callext. 4747.
Required Experience:
Senior IC
Employment Type
Full-Time
