Client Services Representative - Contract Hybrid-Flexible Option
Client Services Representative - Contract Hybrid-Flexible Option
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Job Description
At Broadridge weve built a culture where the highest goal is to empower others to accomplish more. If youre passionate about developing your career while helping others along the way come join the Broadridge team.
Broadridge is growing! We are seeking a contract Client Services Representative to join our dynamic team based in Phoenix AZ. In this role you will work closely with a diverse and inclusive group of team members within our fastpaced and evolving industry. Our team works in a clientfacing capacity with Issuers and Law Firms to make it as easy of an experience as possible to post both mandatory and voluntary disclosures with the SEC (Securities and Exchange Commission). On this team you will guide clients over the phone and provide top tier customer service. You will also process the administrative task of converting various disclosure documents into compliant wellformatted files to be disseminated on the EDGAR platform (Electronic Data Gathering Analysis & Retrieval).
This is a temporary contract position expected last approximately 12 months with the potential to go permanent. The work hours are Monday Friday 8 AM 5 PM Arizona time. We are made up of high performing teams that meet in person to learn and collaborate as needed. This role is considered hybrid which means youll be assigned to a Broadridge officeandgiven the flexibility to work remotely.
Responsibilities:
Provide worldclass customer service by communicating with clients through email phone and various other sources of client requests
As one of the largest financial printers readily identify and service all client needs to fulfill the electronic transmission of their sensitive documents to the SEC
Apply a robust knowledge of SEC guidelines and EDGAR rule specifications to ensure successful client disclosures which includes continual learning on the job as EDGAR regulations evolve
Daily use of Microsoft Office suite and internal group of applications
Convert documents from various file types including Word Excel. Powerpoint and PDF into HTML format
Process live submission of documents with the SEC using proprietary Broadridge software
Requirements:
Bachelors degree or equivalent experience preferred
12 years of experience with customer service and administrative task management
Knowledge of financial industry a plus but not required
Strong written and verbal communication skills with a high attention to detail
Comfortable speaking with senior management Board members Partners/Attorneys
Understanding of process management and ability to work with tight deadlines
Ability to remain on phone calls for extended periods of time
The pay rate for this position is $18.00 $20.00 per hour. Broadridge considers various factors when evaluating a candidates final salary including but not limited to relevant experience skills and education.
#LIKS1
#LIHybrid
We are dedicated to fostering a collaborative engaging and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe understood and valued and we work diligently and collaboratively to ensure Broadridge is a companyand ultimately a communitythat recognizes and celebrates everyones unique perspective.
US applicants: Clickhereto view the EEOC Know Your Rights poster.
Disability Assistance
We recognize that ensuring our longterm success means creating an environment where everyone is welcome where everyones strengths are valued and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race color religion sex (including sexual orientation gender identity or expression and pregnancy) marital status national origin ethnic origin age disability genetic information military or veteran status and other protected characteristics protected by applicable federal state or local laws.
If you need assistance or would like to request reasonable accommodations during the application and/or hiring process please contact us ator by sending an email to.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
