Customer Crisis Business Analyst
Customer Crisis Business Analyst
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Amex GBT is a place where colleagues find inspiration in travel as a force for good and through their work can make an impact on our industry. Were here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
What Youll Do on a Typical Day:
We are looking for an Analyst to join our Customer Crisis Recovery Program and provide our Business with ongoing information and reporting concerning potential threats to our traveling employees and customers. The Analyst will report to the Program Leader and will support all aspects of the Program. Since this role will be highly visible and have critical importance it will require 24/7 coverage and consist of multiple shift rotations based in India.
Monitoring the team Mailbox for potential threats to travelers that require immediate attention
Delivering critical information and sensitive data reports to Business Partners
Support Leader of Program with analytics and project deliverables
Proactively host debriefs with program stakeholders to make recommendations for consistent improvement to the program.
Engaging and supporting the Enterprise Crisis Teams during escalated incidents
Provide coaching training and consulting to Business partners
Maintain Program Log and document business processes
Drives results in operating with a sense of urgency and employing effective time management
Interact with Technologies team to continuously improve data reporting
Troubleshooting of reports and ensuring data quality
Offer crossfunctional support to wider teams accurately interpreting requests and completing transactions in support of overarching GBT objectives
What Were Looking For :
BE/ with 46 years experience with sound Knowledge of SQL (Structured Query Language) for querying the relational database is a must
Working knowledge of Tableau desktop .Past working experience with Tableauor Power BI preferred.
Highly proficient in MS Excel with VBA skills to automate tasks and perform functions beyond creating and organizing spreadsheets. Strong interpersonal and communication skills both verbal and written (in English).Demonstrated Analytical thinking and ProblemSolving capabilities
Strong focus on continual improvements and willingness to learn and implement improvements leveraging varied Amex GBT platforms (e.g Salesforce). Good level of Social Media and Newsfeeds (factfinding) on the Industry experience preferred
Resilient to Change Management. Ability to multitask while retaining attention to detail
Able to work in a highly visible team and handle stressful situations. Capable to be selfmanaged and work independently.
Ability to flex work schedule as needed to support global time zones. Experience with MI Data Global Distribution Systems (GDS) a plus
Location
Gurgaon India
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans retirement programs parental leave adoption assistance and wellbeing resources to support you and your immediate family.
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
Develop the skills you want when the time is right for you with access to over 20000 courses on our learning platform leadership courses and new job openings available to internal candidates first.
We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups centered around common identities or initiatives to discuss challenges obstacles achievements and drive company awareness and action.
And much more!
All applicants will receive equal consideration for employment without regard to age sex gender (and characteristics related to sex and gender) pregnancy (and related medical conditions) race color citizenship religion disability or any other class or characteristic protected by law.
Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.
Furthermore we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data please consult the Amex GBT Recruitment Privacy Statement.
What if I dont meet every requirement If youre passionate about our mission and believe youd be a phenomenal addition to our team dont worry about checking every box; please apply anyway. You may be exactly the person were looking for!
Required Experience:
IC
Employment Type
Full-Time
