Environmental Health Services Technician

Working title: Environmental Health Services Technician

Classification title: Environmental Health Services Technician

Division: Public Health Division of Community Health and Safety

Program: Environmental Health Services

Reports to: Lead Registered Sanitarian

FLSA status: NonExempt: FullTime

Schedule: MondayFriday; 8am5pm

Wage Range: $20.48 to $26.06 hourly; depending on number of years of transferrable experience and internal equity

RiverStone Health:

Serving the Yellowstone County community and southcentral Montana for nearly 50 years RiverStone Health is an essential provider of personal and public health services. Health Education Leadership and Protection HELPis what we do. From medical dental and behavioral healthcare; home care and hospice; public health services like immunizations WIC health promotion and restaurant inspections; and educating the next generation of health professionals our expertise spans all ages and stages of life. Underlying principles of access affordability compassion and quality in all interactions RiverStone Health improves life health and safety for all of the communities we serve.

Community Health and Safety Division Overview:

The Community Health and Safety Division of Public Health Services works to improve life health and safety in Yellowstone County at the population level. Services include communitywide efforts to prevent infectious diseases and ensure the safety and quality of our food and are assessment of health trends rural school health health education community partnerships policy systems and environmental strategies.

Job Summary:

The Environmental Health Services (EHS) Programs ensure compliance with health laws for various establishments and monitor air quality. The Environmental Health Technician Specialist is responsible for technical administrative and customerfacing support for EHS services and initiatives including food body art air quality subdivision and septic public accommodations pools and spas and more to varying degrees based on need. The unique role combines administrative tasks with field work and support for both regulatory and innovative program goals. The work environment is typically fastpaced requiring excellent organizational and communication skills.

Essential Functions/Major Duties and Responsibilities:

A. Environmental Health Services Technician Responsibilities 60

• Review and maintain inspection data.

• Assist in establishment licensing including plan reviews and renewals where applicable.

• Support Environmental Health Services educational and outreach programs.

• Fieldwork will include but not limited:

• Final drain field inspections for wastewater program.

• Groundwater monitoring.

• Air quality monitoring and compliance inspections.

• Complaint investigation when necessary.

• Communicates environmental health information to others.

• Works productively with other staff members.

• Maintains records and reports of sanitary inspection and complaint activities.

• Participates in development of new initiatives as a member of the project team.

• Offers research drafting and delivery assistance related to presentations grants reports and other projects as directed.

• Monitors and assists in the development of EHS related content for the RSH website Boiling Point newsletter RSH social media and other relevant media under the direction of the manager for distribution to interested parties.

• Conducts regular oral and written communication about EHS goals facts opportunities and activities as requested.

• Assists in developing work plans and budgets.

• Establishes and maintains effective working relationships with other agency organization and tribal entity representatives.

• Works in a team/interdisciplinary team to achieve a common goal.

• Demonstrates strong organizational and planning skillsfunctions as a selfstarter.

• Operates Microsoft Word Excel Canva PowerPoint Publisher Outlook and Adobe Reader with proficiency.

• Participates in emergency preparedness trainings exercises and response activities.

• Manages time sensitive projects and meets deadlines in an accurate manner.

• Recommend appropriate action against violators of the health code and enforces codes.

• May be required to testify in court relating to action taken against violators of public health law.

B. Administrative Assistant Responsibilities 35

• Provide compassionate friendly and professional customer communications in person over the phone and in writing.

• Track receipts and expenditures in petty cash account generate invoices and manage payments electronically.

• Develop and maintain sanitarian call schedules.

• Track septic applications and payments and maintain installer database.

• Provide septic and subdivision information to contractors and developers.

• Enter inspection information into the state database.

• Perform clerical and administrative services to support projects and program activities.

• Answer telephones take messages transfer calls and provide information to callers.

• Greet visitors or callers and handle their inquiries or direct them appropriately.

• Manage incoming and outgoing mail order supplies operate office equipment coordinate mailings compose correspondence record meeting minutes develop spreadsheets maintain databases and file documents.

• Manage timesensitive projects and meet deadlines accurately.

• Coordinate communications with supervisors coworkers and clients.

• Maintain confidentiality and respect for client privacy.

• Attend staff and educational meetings.

• Prepare mailings and order supplies as needed.

NonEssential Functions/Other duties as assigned 5

• Perform other duties as assigned in support of the RiverStones mission and goals.

Education and Experience:

Minimum Qualifications

• High School diploma or equivalent
• Customer service experience
• Two years of relevant experience
• Data entry and Microsoft Office Suite experience
• Any combination of experience and training providing the necessary knowledge skills and abilities.

Preferred Qualifications:

• Associate of Applied Science degree in environmental health related field or any combination of training and experience which indicates possession of the knowledge skills and abilities listed.

• Equivalent of two 2 years experience in environmental health services health education or a directly related field or in experience in a position of similar or transferrable skills and duties preferred.

Certificates Licenses Registrations:

• A valid Drivers License

• Required to obtain on the job training in ICSand 400.

Knowledge Skills and Abilities:

• Computer literacy in Microsoft Office Suite.

• Thorough knowledge of modern office procedures practices and equipment.

• Ability to maintain a calm and positive demeanor during difficult interactions.

• High degree of detailoriented skill level.

• Knowledge of HIPAA and confidentiality requirements.

• Excellent communication skills to ensure efficiencies and quality customer service.

• Ability to understand and adhere to administrative policies and procedures.

• Skills in effective communication and public speaking.

• Ability to manage time sensitive projects and meet deadlines in an accurate manner.

• Ability to display nonjudgmental and empathetic listening skills.

• Ability to perform job duties with integrity and innovation to ensure completion and a high level of quality.

• Ability to relate to and motivate diverse members of the community.

• Passion for public health and related focus areas.

• Ability to perform duties as an independent and selfmanaged individual while serving as an effective member of the Public Health team.

• Must have general computer skills; ability to utilize GIS systems iPad GPS device.

• Ability to establish and maintain effective working relationships with those contacted during the course of work; including coworkers supervisors other professionals and the public especially when dealing with sensitive matters.

• Ability to appropriately assess a wide variety of environmental/sanitary situations through inspections investigations etc.

• Ability to determine compliance with laws and regulations.

• Ability to assume full responsibility for the quality of ones investigation and decisions and to followup until the situation or issue has been resolved.

• Possess the personal attributes and physical ability to perform the work without hazard to self or others.

Customer Service Excellence:

• Doing things right the first time

• Making people feel welcome

• Showing respect for each customer

• Anticipating customer needs and concerns

• Keeping customers informed

• Helping and going the extra mile

• Responding quickly

• Protecting privacy and confidentiality

• Demonstrating proper telephone etiquette

• Taking responsibility for handling complaints

• Being professional

• Taking ownership of your attitude toward Service Excellence.

Supervision:

• None

Physical Demands and Working Conditions:

• Standing bending sitting lifting required
• Driving and full use of motion. Expected to drive a vehicle which requires sitting seeing and reading signs traffic signals other vehicles etc. Travel occurs in all weather conditions including extreme heat and cold.
• Work in outreach settings including outdoors and at external facilities
• Technician work is performed in an outdoor environment and requires typical range of motion and physical agility. Frequently walks on uneven outdoor terrain. Needs to be able to lift 50 pounds and climb a ladder.
• Frequent interruptions and the need to manage multiple tasks.
• Create and maintain a safe/secure working environment by adhering to safety security and health requirements. Integrates injury illness and loss prevention into job activities by attending any necessary training and implementing best practices

Freedom to Act & Decision Making:

• Work is structured by regulations and established office procedures.

• Decisions directly affect the quality of services provided to the public.

Communications & Networking:

• Regular contact with the public and businesses to explain defend and enforce public health regulations.

• Interaction with upset or unreasonable individuals may occur.

• Collaboration with team members to provide quality customer service.

Budget & Resource Management:

Manage assigned resources including supplies equipment and other necessary resources

Required Experience:

IC