Logistics Order Desk Specialist

Work Schedule

Environmental Conditions

Job Description

Work Schedule

Standard (MonFri)

Environmental Conditions

Office

There is no relocation allowance or sponsorship for this position.

How will you make an impact:

The Logistics Order Desk Specialist with expertise in International business and Global Trade Compliance preferably in manufacturing industries is responsible for managing and coordinating the order processing and logistics for domestic and international shipments ensuring adherence to global trade regulations. This role involves meticulous attention to detail effective communication and collaboration with various internal departments customers and logistics providers to facilitate seamless operations and enhance customer satisfaction.

What will you do:

Customer Service:Provide excellent customer service by promptly addressing customer inquiries concerns and complaints related to orders invoices or shipment documentation. Strive to meet or exceed customer expectations by providing accurate and timely information resolving issues efficiently and maintaining a positive and professional demeanor.

Processing Orders:Receive and process incoming orders from internal / external customers both through electronic systems to ensure accurate entry of order details including product specifications quantities shipping information and delivery dates etc.

Order Tracking:Coordinate with internal departments and monitor order build status throughout production to ensure timely order fulfillment and delivery.

Invoicing:Generate accurate and timely invoices for shipped /completed order release. Verify pricing discounts and any additional charges. Ensure invoices are sent to customers promptly and in compliance with company policies and procedures.

Global Trade Compliance:

• Prepare and review all necessary import/export documentation including invoices packing lists certificates of origin and bills of lading.
• Ensure compliance with international trade regulations including customs requirements tariffs export controls and sanctions.
• Stay current with changes in global trade laws and regulations and implement necessary adjustments to processes and documentation.

Shipment Documentation:Prepare and organize shipment documents ensuring accuracy and compliance with regulations. Coordinate freight shipments with external carriers.

Internal Collaboration / Communication:

• Collaborate with the sales organizations around the globe planning production and finance teams to ensure seamless order processing and fulfillment.
• Coordinate with internal departments and monitor order build status throughout production to ensure timely order fulfillment and delivery.
• Work closely with the warehouse and inventory management teams to ensure product availability and accurate stock levels.
• Assist in the development and implementation of process improvements to enhance efficiency and customer service.

Problem Resolution:Proactively identify and resolve any issues or discrepancies related to orders invoices or shipment documentation. Collaborate with internal teams or management to resolve complex or unresolved issues.

System Maintenance:Utilize and maintain order management invoicing and shipping documentation systems databases and other relevant software tools to ensure accurate and uptodate order processing tracking invoicing and shipment documentation.

Documentation and RecordKeeping:Maintain accurate records of orders invoices and shipment details. Generate reports to track metrics and ensure compliance with trade laws and company policies. Conduct regular audits for ongoing compliance.

How will you get here:

Qualifications:

• Minimum Associates Degree
• Minimum 2 years of experience in international logistics order processing or a related role.
• Indepth knowledge of global trade compliance including import/export regulations customs procedures and trade documentation.
• Proficiency in ERP and CRM systems as well as Microsoft Office Suite (Excel Word PowerPoint).
• Excellent communication and interpersonal skills with the ability to interact effectively with customers suppliers and internal teams.
• Strong organizational and multitasking abilities with a keen attention to detail.
• Problemsolving skills and the ability to handle complex logistics challenges.
• Experienced in Global Trade Compliance International Trade INCOTERMS is required.

Excellent Benefits Package

• Review our companysTotal Rewards
• Medical Dental & Vision benefitseffective Day 1
• Paid Time Off & Holidays
• 401K Company Match up to 6
• Tuition Reimbursement eligible after 90 days
• Employee Referral Bonus
• Employee Discount Program
• Recognition Program
• Charitable Gift Matching
• Company Paid Parental Leave

Thermo Fisher Scientific Inc. is the world leader in serving science with annual revenue exceeding $42 billion. Our Mission is to enable our customers to make the world healthier cleaner and safer. Whether our customers are accelerating life sciences research solving sophisticated analytical challenges improving patient diagnostics and therapies or growing efficiency in their laboratories we are here to support them. Our team of more than 100000 colleagues delivers an outstanding combination of innovative technologies purchasing convenience and pharmaceutical services through our industryleading brands including Thermo Fisher Scientific Applied Biosystems Invitrogen Fisher Scientific Unity Lab Services Patheon and PPD.

For more information please visit