Client Service Care Specialist
Client Service Care Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
Job Title:
Client Service Care SpecialistLocation:
AZ Chandler 3075What youll do:
As a Client Service Care Specialist youll display a high level of customer service provide a professional prompt and accurate banking experience. Youll respond to complex telephone and email inquiries from internal and external stakeholders. In this role youll work with a team of other specialists in a fast paced environment that requires multitasking with accuracy and toggling between multiple systems while communicating resolutions in an efficient manner. One of your key responsibilities is to set client expectations and mitigate risk by thoroughly researching and documenting client issues and escalating new or unresolved issues. Youll exhibit excellent problem solving functional communication and technical skills along with a drive for successful client resolutions.- Support leadership in providing a resourceful and effective customercentric communication to efficiently and accurately resolve inbound customer inquiries. Assist research and resolve inquires with professionalism precision and care.
- Accept ownership of issues through resolution of all customer inquiries using telephone email and written correspondence including any additional followup. Understand and respond to customers based on the urgency around timecritical situations and escalates issues to management in a timely manner when necessary.
- Perform job duties in accordance with established regulatory and compliance requirements. Adhere to customer verification procedures to validate/verify the identity of customers prior to releasing information and/or assisting with transactions.
- Provide support from general navigation to indepth technical interfaces.
What youll need:
- 1 years of related experience in Customer Service Branch Banking Operations Treasury Management Service or similar field.
- High school diploma required.
- Entry level knowledge of general banking operations including deposit operations loan administration treasury management and/or other commercial banking products and services.
- Entry level knowledge of applicable regulatory and legal compliance obligations rules and regulations industry standards and practices.
- Entry level experience working in a call center environment preferred.
- Intermediate speaking and writing communication skills.
Benefits youll love:
We offer all the important things youd want like competitive salaries an ownership stake in the company medical and dental insurance time off a great 401k matching program tuition assistance program an employee volunteer program and a wellness program. In addition youll have the opportunity to bolster your business knowledge learning the ins and outs of how successful companies operate and manage their finances giving you invaluable handson experience to help grow your career!
About the company:
Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona Alliance Association Bank Bank of Nevada Bridge Bank First Independent Bank and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC. AmeriHome Mortgage is a Western Alliance Bank company.
Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race sex color religion age nation origin marital status disability protected veteran status sexual orientation gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying please email or call. When contacting us please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.
Western Alliance Bancorporation
Required Experience:
Unclear Seniority
Employment Type
Full-Time
