Automotive Service Advisor 4-Day Workweek Exceptional Benefits
Automotive Service Advisor 4-Day Workweek Exceptional Benefits
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Salary Not Disclosed
1 Vacancy
Job Description
Who we are:
We are the shop in the community that does it better prides ourselves in being really transparent and our honesty sets us apart. Customers are often blown away at the customer experience the level of reporting to the customer we do and/or how the vehicle feels when they leave.
Who we need:
We seek an individual that is passionate about customer care in the automotive industry; which means you will be both anadvocate for thevehicles we service and anadvocate for the customer. Your presence at the shop is all about making the customer feel good about the shop the employees feel better about the great work they do and when needed enforce the high standards that we preach. Your job is to also coordinate the logistics and the manpower of the work. People from the hotel/restaurant/hospitality industry (with a hobbyist understanding of cars) are encouraged to apply.
What we will offer you:
- Base Performance Enhanced Pay Plan
- Relocation/signon bonus
- 4Day workweek (Tuesday to Friday)
- Training and education pay
- Medical dental and vision insurance
- Paid vacations and holidays
- 401K and retirement program
- Exceptionally clean and wellequipped facility
- Exceptional customer service.
- A passion for the automotive service industry.
- A commitment to continuous learning and improvement; kaizen.
Why join our team
- A somewhat laid back (but not too laid back) work atmosphere.
- We want you to be the best and will help hone your skills.
- We want you to feel at home in your new workplace.
Roles and responsibilities:
- Expertly greet and interact with customers on the phone and/or in person
- Schedule and coordinate service and repairs
- Offer and schedule customer shuttle service as needed.
- Monitor track and update customers on the progress of their repair.
- Offer required/recommended service and repair with a focus on sales profitability and balance it with customer wants and needs while utilizing excellent customer service.
- Answer properly articulate and facilitate customer questions and concerns using expert technicalknowledge and professional customer service skills.
- Dont be afraid to have difficult conversations about a customers vehicle. If youve done your job correctly in the lead up to the conversation it wont be as hard.
- Strictly adhere to company policies Bureau of Automotive Repair and California State Law. Also required to adhere to the Environmental Protection Agency laws and practices.
- Remain flexible anticipate change and create positive outcomes.
- Minimum of 5 years of customer service work and some knowledge of automotive.
- Basic office skills PC (Windows Microsoft Office etc. & typing.
- Valid drivers license with a clean record.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
