Product Manager Lead- Credit Card Modernization
Product Manager Lead- Credit Card Modernization
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$ 80000 - 194350
1 Vacancy
Job Description
Position Overview
At PNC our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected valued and have an opportunity to contribute to the companys success. As a Product Manager Lead within PNCs Retail Lending organization you will be based in Pittsburgh PA Cleveland OH Wilmington DE Tysons Corner VA Chicago IL Atlanta GA New York NY or Charlotte NC. The position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely at the managers discretion.As a Product Manager Lead you will have an exciting opportunity to work as a senior Transformation lead within Retail Lending Card Modernization organization. In this role you will contribute to our roadmap to transform our credit card capabilities and customer experience for our customers. As a senior Transformation lead you will have end to end responsibility and accountability for key initiatives required to drive the required change within the organization. You will be responsible for developing the roadmap for key Credit Card functions; maintaining a strategic view of key interactions and moments of truth understanding what is in place today and identifying opportunities to refine and innovate against the Credit Card Customer lifecycle. The senior Transformation lead works to define the what for each feature/deliverable collaborating with key stakeholders and business partners to prepare initial scope docs to align on the problem being solved for the Customer what business needs the solution should deliver and how the solution aligns to the overall strategy. Additionally the senior Transformation lead will work to identify and evaluate best of breed vendor platforms and solutions (including core processor) and manage key aspects of any onboarding and integrations as required.
This role requires the candidate to be highly structured forward thinking an excellent problem solver and storyteller and extremely communicative. Experience with managing large vendor relationships core platform modernization initiatives especially in Credit cards are highly desired.
Preferred skills: Identifying customer needs Defining product requirements Creating and updating product documentation Customer experience Creating user stories Prioritizing the product backlog Developing wireframes and prototypes Managing product roadmaps Agile methodology Defining and tracking product KPIs and Championing product adoption and user engagement. Vendor and SLA management.
Job Description
- Responsible for endtoend business and financial results for multifaceted complex products through the selection design development and promotion of new and existing products utilizing traditional and emerging capabilities in technology operations and data analytics to offer customers a differentiated product experience.
- Uses knowledge of emerging technologies to deliver products to customers through all applicable channels. Prioritizes and makes decisions regarding recommendations. Champions business cases business plan and rollout of specific products product groups or experiences.
- Monitors the marketplace to assess product technology and markets trends to identify a market need or opportunity. Recommend innovative new products new experiences or enhancements to existing products and develops and designs the features of a designated new or existing products Manages the endtoend development production rollout pricing or promotion of specific products product groups or experiences and resolves complex operational and process problems that arise .
- Partners with key stakeholders including sales marketing digital channel delivery and other internal service partners. Participates and/or leads activities with external stakeholders and clients to ensure all product offerings meet their strategic goals. Develops productspecific marketing initiatives. Supports risk management compliance and audit needs as part of the first line of defense.
- Drives business financial and customer experience results of new and existing products and recommends modifications in product features and/or marketing to improve results. Coordinates across groups and leads key contributors.
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
- Customer Focused Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
- Managing Risk Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNCs Enterprise Risk Management Framework.
Qualifications
Successful candidates must demonstrate appropriate knowledge skills and abilities for a role. Listed below are skills competencies work experience education and required certifications/licensures needed to be successful in this position.
Preferred Skills
Business Objectives Customer Solutions Marketing Product Development Product Management SalesCompetencies
Business Acumen Collaborating Competitive Environment Decision Making and Critical Thinking Design Thinking Effective Communications Emerging Technologies Innovation Knowledge Of Product Line Problem Solving Producing Results Solutions DevelopmentWork Experience
Roles at this level typically require a university / college degree. Higher level education such as a Masters degree PhD or certifications is desirable. Industry relevant experience is typically 8 years. Specific certifications are often required. In lieu of a degree a comparable combination of education job specific certification(s) and experience (including military service) may be considered.Education
BachelorsCertifications
No Required Certification(s)Licenses
No Required License(s)Pay Transparency
Base Salary: $80000.00 $194350.00Salaries may vary based on geographic location market data and on individual skills experience and education. This role is incentive eligible with the payment based upon company business and/or individual performance.Application Window
Generally this opening is expected to be posted for two business days from 03/17/2025 although it may be longer with business discretion.Benefits
PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility options for fulltime employees include: medical/prescription drug coverage (with a Health Savings Account feature) dental and vision options; employee and spouse/child life insurance; short and longterm disability protection; 401(k) with PNC match pension and stock purchase plans; dependent care reimbursement account; backup child/elder care; adoption surrogacy and doula reimbursement; educational assistance including select programs fully paid; a robust wellness program with financial incentives.In addition PNC generally provides the following paid time off depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year unless otherwise required by law; between 15 to 25 vacation days each year depending on career level; and years of service.To learn more about these and other programs including benefits for full time and parttime employees visitYour PNC Total Rewards.
Disability Accommodations Statement
If an accommodation is required to participate in the application process please contact us via email at . Please include accommodation request in the subject line title and be sure to include your name the job ID and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also calland say Workday for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.
Equal Employment Opportunity (EEO)
PNC provides equal employment opportunity to qualified persons regardless of race color sex religion national origin age sexual orientation gender identity disability veteran status or other categories protected by law.
This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and for any registered role the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA) which prohibit the hiring of individuals with certain criminal history.
California Residents
Required Experience:
IC
Employment Type
Full-Time
