Donor Services Coordinator

The V Foundation for Cancer Research is a private nonprofit organization dedicated to funding gamechanging cancer research and programs. Located in Cary NC we have an amazing work environment that allows employee creativity and innovation. Competitive salary and excellent benefits make us an employer of choice. We are looking to add an individual to our team to serve as Donor Services position is responsible for the accurate and timely entry coding and acknowledgment of all charitable donations received by the V Foundation and Dont Ever Give Up Inc. This role serves as the primary point of contact for donor inquiries and ensures the integrity of donor data within Salesforce NPSP. The Donor Services Coordinator works closely with V Foundation colleagues across teams to support donor stewardship efforts and maintain accurate records that contribute to a strong donor experience.

Here are the specific duties and responsibilities:

Gift Entry & Data Integrity 60

Open and process incoming mail including donations.
Accurately enter all cash and noncash gifts into Salesforce NPSP and other platforms as needed.
Ensure proper gift coding allocation to campaigns/funds and receipting.
Maintain uptodate and accurate donor demographic information by reviewing and processing updates or changes.
Print proof and mail donor receipts in a timely and accurate manner.
Identify and merge duplicate records in accordance with data hygiene protocols.
Collaborate with the team to resolve data discrepancies or questions related to donor giving history.

Donor Communication & Support 25

Monitor and respond to inquiries sent to donorfacing email inboxes (e.g. .
Provide professional courteous and prompt service to donors and internal stakeholders by phone.
Support tribute campaigns including stewardship of tribute contacts and ensuring tribute campaign pages are maintained and updated.
Collaborate with the Development and Marketing teams on donor receipts and updates.

Matching Gifts & Program Support 10

Monitor matching gifts dashboards and reports to identify outstanding matches.
Maintain employer and matching gift data in Salesforce NPSP and Double the Donation.
Assist with updating autoresponders and correspondence related to matching gift inquiries and submissions.

Administrative Support 5

Order and maintain inventory of supplies including stationery and business cards.
Assist with general office coordination needs including managing vendor appointments and merchandise storage as needed.

Minimum Qualifications

Associate degree or equivalent combination of education and experience.
Minimum 2 years of administrative data entry or customer service experience.
Proficiency in Microsoft Office Suite (Word Excel PowerPoint).
Comfortable with Zoom Teams and other virtual meeting tools.
Familiarity with Salesforce NPSP or similar CRM database preferred.
Basic understanding of reporting and data management principles.
Excellent attention to detail organizational and time management skills.
Strong interpersonal and written communication skills.
Ability to work independently and collaboratively in a fastpaced environment.
Demonstrated commitment to diversity equity and inclusion.