Manager Digital and eCommerce Parts and Service Chattanooga

Job Description:

Job Title: Manager Digital and eCommerce Parts and Service

Operating Company: Environmental Solutions (ES)

Location: Chattanooga TN or Remote

Reports to: Director Parts Operations

Department: Marketing

POSITION SUMMARY:

The Digital and eCommerce Manager will work with the Parts and Services IT teams and Digital Marketing teams to support the B2B and B2C eCommerce customer experience digital communications analytics and general marketing support for the parts and aftermarket service business. This revenue centric role will be responsible for driving profitable growth on Environmental Solutions ES) eCommerce platforms and deliver revenue accountable communications strategies via digital channels. In this role you will have the opportunity to work with a diverse range of parts marketing projects and communications tactics to support parts sales goals.

Your role will work cross functionally with parts sales service whole goods digital marketing parts product management engineering functions and IT to achieve our objectives.

This position must be filled by someone who has a passion for Aftermarket products an understanding of B2B eCommerce strategy and tactics digital marketing User Experience design and methodology and who will build indepth company knowledge. A can do attitude ability to multitask and excellent customer service skills are mandatory.

ESSENTIAL JOB FUNCTIONS INCLUDE:

• Leading user experience improvements for internal and external eCommerce and parts customers to drive revenue and operational performance improvements.
• Support of key parts marketing campaigns and initiatives.
• Support Parts Sales and Pricing Teams in ad hoc promotional campaigns.
• Coordinate activities related to new accessories parts and parts kit releases such as photo shoots product features and attributes documentation and other media.
• Collaborate across the Parts Service IT Product whole goods Marketing and other internal Terex teams to drive initiatives.
• Facilitate communication between parts sales service parts product management and engineering.
• Support the continuous improvement of the Terex enterprise eCommerce platform to drive improvements in User Experience and User Engagement.
• Launch the eCommerce solution to new regions and brands inline with the strategic roadmap.
• Support various administrative activities as needed.
• Support and coordinate programs and processes to resolve issues and/or continuously improve business operation.
• Build and maintain effective working relationships with IT and Development teams as well as the wider Terex commercial and operational organizations.
• Ensure that colleagues customers and stakeholders stay informed of progress issues risks and interdependencies relating to operational plans and projects.
• Travel is required for this position up to 1020.

JOB SPECIFICATIONS:

• Bachelors Degree or equivalent experience is required.
• 2 years in a Digital Marketing eCommerce or User Experience role.
• 2 years of experience leading or supporting marketing initiatives.

Preferred Qualifications:

• Business related degree such as marketing or IT.
• Excellent verbal and written communication skills including external copywriting and copy proofing.
• Excellent proficiency in Microsoft Office software.
• Ability to demonstrate creativity problem solve and troubleshoot independently.
• Ability to work cross functionally.
• Experience with Marketing Automation and CRM platforms.
• 34 years experience with web and eComm analytics.
• Experience in demand and lead generation.
• Experience working in a B2B and/or manufacturing environment.
• Experience in Platform UX or IT related project management.
• Experience in SEM and SEO.

KNOWLEDGE SKILLS AND ABILITIES:

Ethics and Work Standards: Maintain the highest ethical and work standards while promoting the same attributes in coworkers and others. Ensure that all business activities with both internal and external customers to be performed with a professional demeanor and that all participants be held accountable to this high standard.

Communication: Expresses thoughts clearly both orally and in writing using good grammar. Presents concise wellorganized reports in Microsoft Word PowerPoint and Excel. Listens to understand input feedback and concerns. Provides complete information in an open honest and straightforward manner. Responds promptly and positively to questions and requests.

Teamwork and Relationships: Works with other employees willingly and in a spirit of cooperation and teamwork. Supports cooperation. Demonstrates a commitment to the entire business and is supportive of all initiatives (company and departmental) to help grow Environmental Solutions Group business in the United States and abroad. Cooperates fully with others to achieve organizational goals. Is tactful courteous and considerate. Embraces a positive outlook. Is respected and trusted by others.

Continual Improvement and Problem Resolution: Identifies and communicates suggestions for work improvements. Uses technical and analytical abilities to assure existing work practices are the most efficient and cost effective possible. Performs rootcause analysis and implements viable permanent solutions to problems. Works with both internal and external customers to develop solutions which meet companywide needs and objectives. Applies a sense of urgency to resolve problems or creates opportunities that will increase productivity and create value. Shares best practices with other employees across the business.

Accountability: Accepts responsibility and accessibility for both the strategic planning and the successful implementation of all projects programs and duties as outlined in this job description. Advises supervisor of concerns problems and progress of work in a timely manner.

ABOUT ESG:

Environmental Solutions Group stands at the forefront of sustainable innovation dedicated to transforming the waste industry with ecofriendly equipment and technology solutions all designed to improve the lives of our customers and their communities.

This Connected Collections ecosystem integrates advanced technology across our brands including Heil refuse collection vehicles Marathon Equipment compaction and recycling equipment 3rd Eye technology solutions SoftPak waste hauler software CurottoCan automated carry cans Bayne lifting products and Parts Central OEM parts.

Driven by a mission of Improving Lives our bestinclass teams innovative products and advanced technology work tirelessly to leave a lasting legacy of excellence and environmental stewardship ensuring a greener healthier planet for generations to come.

For more information visit.

The Company offers competitive salaries advancement opportunities and a full range of benefits including paid vacation 401(k) medical dental and vision.

Terex Corporation is an Equal Opportunity Employer and Affirmative Action Employer M/F/D/V.

We are passionate about producing equipment that helps improve the lives of people around the world and providing our team members with a rewarding career and the opportunity to make an impact. We are committed to recruiting engaging developing and retaining team members at all levels of our global workforce. Our culture is defined by our Terex Way Values Integrity Respect Improvement Servant Leadership Courage and Citizenship. Our values are the driving force behind our commitment to maintain an inclusive supportive nondiscriminatory and safe workplace for all team members. To that end we are committed to actively foster a culture where every team member feels valued listened to and appreciated. We are committed to being fair and impartial in our an Equal Opportunity Employer employment decisions are made without regard to race color religion national origin sex sexual orientation gender identity or expression age disability protected veteran status or other characteristics protected by law. If you are a qualified individual with a disability including disabled veterans you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting the recruiting department (person or department) at.

The Company offers competitive salaries advancement opportunities and a full range of benefits including paid vacation 401(k) medical dental and vision.