Heavy Duty Truck MechanicalElectrical Service Consultant - Troy MI

Job Description:

Mandatory Qualifications:

• Exceptional customer service skills. This contact center is responsible for the vast majority of interacting with the clients customers daily. Troubleshooting is done over the phone. The contact center also provides support via email
• Ideal candidates need to also be computer proficient with great typing skills and detailed oriented to handle the database
• Must be able to communicate diagnostic information over the phone in a clear and concise manner
• Automotive knowledge: medium/heavy duty truck component background
• They troubleshoot truck component failures mechanically and electrically and they provide customer service problem resolution for both technical/warranty over the phone and via email
• Candidate must possess strong level of mechanical and/or electrical knowledge of heavy truck systems or automotive systems knowledge
• Candidate must have strong spatial relationship skills
• Must be able to understand mechanical operations regarding component functions and failure analysis as some of these components have a heavy reliance on electrical components candidates must also have a strong background in electrical troubleshooting strong understanding on wiring schematics and electrical diagnostic principles and practical application experience.
• Automotive work experience to include handson mechanical and/or electrical product experience is required (Axles brakes drivelines transmissions trailer products transfer cases wheelends and electrical experience as examples)
• Client places heavy emphasis on practical experience and certifications to include ASE Automotive and Heavy Truck certifications
• Candidates should possess a working mechanical knowledge of Class 7 and 8 Over the Road Trucks
• Must have mechanical skills or electrical skills with trucks or cars
• We support heavy duty trucks like linehaul trucks going down the road carrying goods. When an axle brake driveline transfer case or component breaks on that truck our team technically diagnoses it

Other Qualifications:

• Strong computer and typing skills
• Exceptional attention to detail and documentation skills
• Time management and multitasking ability
• Strong problemsolving skills
• Ability to work well within a team

Education requirement:

• A college degree in the automotive or heavyduty trucking industry from accredited colleges and universities is preferred

Work Environment:

• All applicants must be legally authorized to work in the United States without requiring sponsorship now or in the future
• During training the attendance is fully at the clients site at the location below. After training graduation the position becomes hybrid with typically Mondays and Fridays at home and TUES WED and THUR onsite
• Our address is: Cummins (clients office): 2135 W. Maple Rd. Troy MI 48084
• Our operational hours are 7:30 a.m. to 10 p.m. ET Monday Friday; Saturdays 96 p.m. During the training period the schedule is primarily daytime business hours. Various shifts are needed to support customers

Further Incentives:

• Employees are provided 68 weeks of training on mechanical and electrical automotive troubleshooting support and maintenance that serves not only as the foundations of the role but a continued education for your career. Additional training is ongoing in this position.
• We provide the computer equipment on the first day of training at the office

If you are an applicant from the United States Guam or Puerto Rico

DXC Technology is anEqual Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability protected veteran status race color religious creed national origin citizenship marital status sex sexual orientation/gender identity age or genetic information. DXCs commitment to diversity and inclusive selection practices includes ensuring qualified longterm unemployed job seekers receive equal consideration for employment. View postings below.

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