Responsibilities:
Build nurture and maintain enduring relationships with existing customers.
Act as the primary point of contact for key accounts addressing inquiries resolving issues and
ensuring customer satisfaction.
Collaborate with internal stakeholders to meet the specific needs of key customers.
Develop case studies and testimonials for marketing use.
Explore upsell opportunities or referrals within customer network.
Build partnerships with industry organizations or complementary tech providers.
Identify bottlenecks to growth in existing accounts and help customers adopt robots
faster.
Build lead mentor and develop the team to achieve sales targets and deliver excellent
customer success
Provide guidance support and training to team members to enhance their performance and
foster professional growth
Set clear objectives establish performance metrics and conduct regular performance
evaluations for team members.
Work in collaboration with Human Resources in retaining high performers and fostering an
open and transparent work environment
Skills and Qualifications:
Bachelor s degree in Engineering or a related field. MBA or equivalent is a must.
68 years of experience in manufacturing engineering or a similar role with 3 years in people
management.
Experience in robotics or industrial automation is highly preferred.
Proven ability to manage large enterprise accounts and complex customer relationships.
Strong people management skills with a track record of building highperformance teams.
Excellent communication negotiation and presentation skills.
Analytical mindset with experience using metrics to drive decisions.
Problemsolving mindset with the ability to adapt to changing priorities.
robotics,problem-solving,management,people management,negotiation,presentation,analytical thinking,automation,industrial automation,manufacturing engineering,communication,customer,collaboration