Senior Product Manager 46654
Senior Product Manager 46654
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Salary Not Disclosed
1 Vacancy
Job Description
Description
Transform the Future of Home Entertainment at TELUS
About the Team: Join our innovative Video Services team where were revolutionizing how Canadians experience entertainment. We own the endtoend customer experience and product strategy for Optik TV collaborating across TELUS to deliver exceptional value. As part of our dynamic product management ecosystem youll work alongside talented professionals who are passionate about shaping the future of video services.
Role: Senior Product Manager Optik TV Core Platforms
Were seeking a strategic leader to champion our customers experience by optimizing support processes managing platform changes and driving service reliability improvements. Youll leverage datadriven insights to enhance customer satisfaction while maintaining operational efficiency. In this pivotal role youll work alongside talented professionals who are passionate about shaping the future of video services.
Your Impact:
- Lead the optimization of our core TV platforms through strategic innovation and operational excellence
- Drive cost efficiency initiatives while enhancing customer experience
- Transform complex data into actionable insights that guide product decisions
- Champion crossfunctional collaboration to deliver seamless product experiences
Key Responsibilities:
- Performance & Analytics Leadership: Own TV performance metrics develop monthly reporting and build actionable dashboards
- Root Cause Analysis & Problem Solving: Lead datadriven support trend analysis and proactive issue resolution
- Crossfunctional Collaboration: Partner with product engineering operations and frontline teams
- Customer Experience Optimization: Drive automation and selfserve initiatives including STB communication strategies
- Strategic Project Management: Orchestrate crossfunctional initiatives and ensure alignment on objectives
- Financial Leadership: Manage budgets and drive ROIfocused operational improvements
Qualifications
Required Qualifications:
- 35 years of experience in product management or a related role within a telecommunications or technology environment
- Postsecondary degree in Engineering Computer Science Mathematics Business Administration Information Technology or related field
What Sets You Apart:
- Scrum certified SAFe agile lean certifications or relevant experience
- MBA is an asset
- Deep understanding of customer support metrics (AHT FCR NPS) and operational frameworks
- Understanding of the SAFe framework or experience in scaled Agile environments is a plus
- Ability to thrive in ambiguous environments
- Proactive risk management and problemsolving skills
- Datadriven decisionmaking approach
- Strategic thinking combined with tactical
- Excellent communication and presentation skills
This role offers the unique opportunity to shape the future of home entertainment while working with cuttingedge technology and an industryleading team.
Required Experience:
Senior IC
Employment Type
Full-Time
