Customer Service Representative
Customer Service Representative
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Salary Not Disclosed
1 Vacancy
Job Description
Job Details
Description
Job Description: The essential job function of the Golf Industry Customer Service Representative position is to cultivate longterm customer relationships by providing customer inquiry support to assist with golf product inquiries order placement order status payments refunds product returns or exchanges product warranty questions and any other service needs of the customer. Other job functions include but will not be limited to:
- Must be able to multitask and efficiently function in a fastpaced environment.
- Provide positiveand understanding support to customers through active listening.
- Ability to assist in a wide variety of questions/concerns from our golfing customers through appropriate responses and procedures.
- Support fellow coworkers to achieve a positive work environment and company goals.
- Enhance and maintain customer relations through phone calls / emails / Live Chat.
- Work with multiple departments to find quick and effective solutions.
- Perform other related duties and tasks as assigned
Experience / Skills Required:
The experience and skill sets required to handle the job responsibilities of this position are as follows:
- Golf equipment sales / experience is preferred
- General golf product knowledge of all of the major brands
- 5 years working with the general public in a customer service environment
- Possess excellent customer service skills
- Conceptual understanding of the Amazon eBay and other marketplaces and online shopping experience
- Ability to demonstrate appropriate empathy for a customers point of view
- Ability to communicate with customers and quickly develop a trustbased relationship
- Effective written and verbal communication skills
- Strong attention to detail initiative and multitasking capabilities
- Exceptional organizational and time management techniques
- Ability to work independently and remotely yet within a team environment
- Experience utilizing Point of Sale (POS) and/or order management and phone queue systems
- Computer literate and competent in the use of Microsoft Office applications including MS Outlook MS Word and MS Excel
- Problem solving skills required
- Ability to type a minimum of 40 WPM
Required Experience:
Unclear Seniority
Employment Type
Full-Time
