Senior Special Project Officer
Senior Special Project Officer
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Job Description
At Aussie Broadband we believe difference is something to celebrate. Being advocates for Inclusion and Diversity means our team can bring their whole selves to work and allows us to better represent our customers and the communities that we serve. As a proud Equal Opportunity Employer supporting and celebrating difference is just one way that we demonstrate our value of Be good to people everyday.
Join us as we continue to grow and make a mark as the 5th largest telco in Australia!
Why work for Aussie
Founded in regional Victoria almost 20 years ago we are local from the ground up. What started in a living room in Morwell has now expanded to every corner of Australia were growing fast and not slowing down!
Our fantastic culture lives and breathes our values:
Dont be ordinary be awesome
Think BIG
No bullsh*t
Be good to people
Have fun
We care about our community through our Pledge 1 commitment sponsorship programs and our paid staff community service leave offering.
But dont just take our word for it We have been named one of the top employers in Australia by HRD magazine.
The good stuff
26 weeks paid parental leave for both primary and secondary caregivers (in addition to any governmentpaid leave)
Discounted internet up to the value of $109 per month
20 off our Mobile services
Day to day benefits like flexible working arrangements Employee Assistance Program (EAP) discounts with big names like Specsavers HCF and many more
Celebrating you! With monthly rewards and recognition
Internal training and resources for you to continue to learn grow and achieve your career goals
Yearly allowance for amazing Aussie merch
Fitness Passport for access to multiple gyms and pools across Australia
Lets talk about you
You are a detailoriented professional with a passion for enhancing processes and systems. Your technical expertise and specialist advice are invaluable in driving continuous improvement initiatives. You excel in providing structured project and program coordination ensuring that enhancements are effectively implemented to optimise efficiency and service quality.
Provide expert guidance on best practices in process improvement system configuration and workflow optimisation.
Collaborate with internal teams to align improvement initiatives with business needs and technical feasibility.
Examine performance data and workflow metrics to assess the impact of process changes.
How will you support our Why
In this critical role you will support Aussie Broadbands Customer Service team by coordinating prioritising and advising on continuous improvement initiatives. You will work closely with the Manager Efficiency and Performance to enhance processes systems and service delivery.
Support the identification evaluation and implementation of process improvements automation opportunities and system enhancements.
Assist in managing the lifecycle of special projects ensuring milestones are met and project deliverables align with business goals.
Facilitate workshops with key stakeholders to gather insights and propose practical solutions for process enhancements.
Prepare detailed business cases project scopes and system change requirements for submission to the development team.
Develop training materials and process documentation to support the smooth adoption of system changes and procedural updates.
Evaluate system and process changes postimplementation identifying areas for further refinement and optimisation.
Ready to join
Hit the apply button to submit your application and our fantastic team will be in touch!
Even if you feel you dont meet all the requirements wed still love to hear your story. We like to think outside the box with the people we hire.
If you have any questions get in touch today with our team at
Just a heads up we cant take applications through email so make sure you apply via the job link weve set for this role so you dont miss out!
Required Experience:
Senior IC
Employment Type
Full-Time
