Medical Call Center Representative - Full Time
Medical Call Center Representative - Full Time
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Salary Not Disclosed
1 Vacancy
Job Description
Overview
Delaware Eye Institute is searching for an enthusiastic patient focused Full Time Call Center Representative for our Rehoboth Beach DE. office. This position will be cross trained a Patient Services Representative as well. Great work hours no nights no weekends no major holidays a robust benefits package a team oriented working environment where you are seen heard and respected as well as clear career ladder opportunities
About Us: Delaware Eye Institute located in Rehoboth Beach Delaware is a multispecialty group of ophthalmologists and optometrists. We have a 29000 square foot state of the art office complex which includes an expansive clinical wing a full service optical shop the Retina Center and our Outpatient Surgery Center with two operating rooms. This one of a kind facility staffed with experienced eye care professionals is designed to enable us to provide the latest techniques and technologies available in eye care. As participants in many national research studies our fellowship trained physicians can provide patients with complex and serious eye conditions the most advanced vision saving medical and surgical treatments available.
Our Commitment: All of us at Delaware Eye Institute are committed to inclusion and belonging. We believe today more than ever that creating an environment where everyone can bring their authentic selves to work and make it easy for others to do the same will benefit us all. It isnt speaking the words but starts with a culture of caring listening and service. We would thoroughly enjoy meeting with you and discussing our employment opportunities. For more information please visit our webpage at
The Role: The Call Center Representative will play a pivotal role in ensuring our patients receive topnotch service and assistance. You will be responsible for handling a wide range of inbound and outbound calls addressing customer inquiries resolving issues and promoting our products or services. The ideal candidate is a strong communicator with excellent problemsolving skills and a passion for customer satisfaction.
Responsibilities
- Answer incoming calls professionally and courteously and make outbound calls when necessary to assist customers with inquiries issues or product information
- Listen actively to patients concerns assess their needs and provide effective solutions or guidance to resolve issues promptly and accurately
- Maintain a comprehensive understanding of our products services and policies to provide accurate information to patients
- Document all patient interactions accurately in the CRM system ensuring that records are complete and up to date
- Follow established call center protocols and procedures to maintain the highest quality standards in patient care
- Collaborate with colleagues and team members to share best practices and ensure a cohesive and supportive work environment
- Participate in training sessions and keep up to date with industry trends and product knowledge to continuously improve your performance
Qualifications
- High school diploma or equivalent; additional education is a plus
- Previous experience in customer service or call center roles is preferred but not required
- Knowledge of medical and vision insurance preferred
- Experience with EMR/EHR and EPM NextGen is preferred but not required
- Excellent verbal and written communication skills
- Strong problemsolving abilities and the ability to remain calm under pressure
- Adaptability and a willingness to learn and grow within the organization
In Turn We Will Provide:
- Benefits to full time team members that include comprehensive medical dental and optical coverage 401K and short and long term disability
- Company paid life insurance
- Paid holidays and generous paid time off
- Paid parking where applicable
- Team oriented working environment where you are heard and respected
- Clear career ladder opportunities
- Offered pay range $18.00/Hr$19.00/Hr. dependent upon experience
#ESP1
Required Experience:
Unclear Seniority
Employment Type
Full-Time
