Adventureland Park - Retail Team Member - J1 Student

• Welcome and greet all guests with a smile as they enter retail locations

• Initiate conversations with guests and assist with any questions they may have regarding our merchandise or souvenirs

• Maintain a general knowledge of all available merchandise to assist guests with questions regarding our products

• Maintain knowledge of current sales and promotions; promote these events to prospective guests

• Attempt to increase revenue by utilizing various sales techniques such as suggestive selling or upselling

• Resolve guest concerns in a courteous and prompt manner

• Operate all POS equipment accurately to finalize all purchases

• Ensure merchandise is well stocked organized and presentable for our guests

• Ensure the retail locations are clean and safe for our guests

• Refold or rehang clothing items as necessary

• Assist managers and supervisors with monitoring inventory control methods

• Process and return damaged merchandise in accordance with company policies

• Operate mobile retail carts when applicable

• Rotate food and beverage products according to department standards and in compliance with health code regulations

• Safely and properly use a step ladder to reach higher shelving

• Remain vigilant for possible theft from guests or other employees

• Notify leadership when supplies are running low such as printer paper ink pens trash bags shopping bags etc.

• Report maintenance or safety concerns to a supervisor or manager in a timely manner

• All other duties assigned by leadership

Education & Experience:

• No education

• Previous retail experience is helpful but not

Language: Ability to read write and speak fluent English; Spanish or other bilingual language skills are a plus.

Requirements:

• Must be at least 16 years of age to comply with Iowa Child Labor Laws

• Ability to work flexible schedule including evenings weekends and holidays

• Must have reliable transportation to and from your scheduled shift

• Ability to comply with all uniform policies

• Must possess exceptional customer service skills with an ability to resolve questions problems issues and concerns in a positive and professional manner

• Ability to positively engage with guests to promote sales and customer satisfaction

• Previous experience with Point of Sale (POS) technology and PCI compliance a plus

• Ability to follow direction multitask and work as part of a team as well as independently

Physical Requirements:

• Ability to stand walk and remain on feet for majority of the workday

• Ability to frequently stoop twist kneel bend squat or reach above shoulders

• Ability to use a step ladder in a safe and proper manner

• Ability to carry push pull lift and hold objects weighing 40 pounds or more

Working Conditions:

• This role will be based in one or more retail locations throughout the park with exposure to both indoor and outdoor environments

• Frequent exposure to the variable outside temperatures including high heat cold direct sun humidity dust rain snow ice and other weather conditions

• Some exposure to dust and chemical cleaning agents

• Flexible schedule

• Ability to crosstrain and learn unique skills across various departments

• Free admission to Adventureland Theme Park/Waterpark and all Palace Entertainment parks on your days off

• Invitations to exclusive companysponsored employee events throughout the season