CS Competence Engineer

The Customer Support organization at ASML is responsible for the installation qualification repair and maintenance of the ASML systems at customers site and is responsible for the necessary transfer of knowhow to the customer. Locally sited Customer Support branches perform these tasks for the customers within the specific region.

Role and responsibilities

• Understands complex modules at platform level complex system at platform level or complex business drivers at system level; masters multiple competencies; is able to translate (internal) customer requirements into product capabilities and options regarding all competencies (imaging/overlay/productivity/metrology); suggests product improvements to prevent process errors from recurring.

• Develops and maintains a network across several functional areas to be able to drive solutions for structural problems within all competencies; deals with (internal) customers.

• Within tight timelines and with scarce resources figure out what needs to be done in specific dynamic situations using own professional judgment and dealing with complex upgrades that take 12 weeks to implement at (internal) customer site; solve situations which are difficult but have occurred before minimizes impact on (internal) customers work in progress regarding a competency and adjacent options.

• For complex upgrades that take 39 weeks to implement at (internal) customer site; needs to solve problems that have not occurred before minimizes impact on (internal) customers work in progress regarding all lithographic production steps.

• Works unsupervised with highlevel checks with superior.

• Identifies gaps and drives solution ensures processes are adapted to prevent (work) process errors from recurring and identifies missing processes/procedures and develops them.

• Assesses skill levels and grows new hires. Actively mentors and coaches team members with lower technical knowledge.

• Perform analysis of structural issues of the systems at our customers.

• Identify structural improvements to the design of ASML products and estimate their impact on CS operation.

• Identify structural improvements to the Service Mix and implement them globally in CS.

• Handshake and validate Service Mix that is supplied with new products and functionalities by Development & Engineering while safeguarding the needs for Fab Teams to be able to execute maintenance independently of external support.

• Transfer and maintain all relevant knowledge to the CS field engineers in the form of documentation training and Knowledge Transfer.

• Facilitate and maintain a global competency network. The sector Customer Support (CS) is responsible for the maintenance repair and continuous improvement of ASML systems at customer locations and supporting the customers in the use of these systems in their production process.

• CS Central enables effective support of the customer by providing technical knowledge and process support to the field offices. EUV engineering is part of New Product Introduction and Node Transition segment in the CS.

• Ability to travel up to 30 of the time.

This position will report directly to the Department Manager for CS in Wilton.

Education and experience

• Bachelors Degree in engineering or combination of experience and education may be considered.

• Preferably 3 years or more work experience in an engineering or customer support role.

• Direct knowledge stepper/scanner related experience in the semiconductor or related experience is a plus.

• Direct knowledge of EUV systems is a plus.

• Excellent verbal and writing skills in English.

Skills

Working at the cutting edge of tech youll always have new challenges and new problems to solve and working together is the only way to do that. You wont work in a silo. Instead youll be part of a creative dynamic work environment where youll collaborate with supportive colleagues. There is always space for creative and unique points of view. Youll have the flexibility and trust to choose how best to tackle tasks and solve problems.

To thrive in this job youll need the following skills:

• Can observe and respond to people and situations and interact with others encountered in the course of work.

• Can learn and apply new information or skills.

• Must be able to read and interpret data information and documents.

• Strong customer focus and commitment to customer satisfaction through prioritization quality efficiency and professionalism.

• Ability to complete assignments with attention to detail and high degree of accuracy.

• Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.

• Result drivendemonstrate ownership and accountability.

• Identifies bottlenecks and drives improvements.

• Work independently or as part of a team and follow through on assignments with minimal supervision.

• Demonstrate open clear concise and professional communication.

• Ability to establish and maintain cooperative working relationships with manager coworkers and customer.

• Work according to a strict set of procedures within the provided timelines.

• Helicopter view.

• Flexible but resultdriven.

• Team player with excellent communication skills in a multicultural work environment.

Other information

This position requires access to controlled technology as defined in the Export Administration Regulations 15 C.F.R. 730 et seq.. Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

Responsibilities:

• Routinely required to sit; walk; talk; hear; use hands to keyboard finger handle and feel; stoop kneel crouch twist reach and stretch.

• Occasionally required to move around the campus.

• Occasionally lift and/or move up to 20 pounds.

• May require travel dependent on business needs.

• Specific vision abilities required by this job include close vision color vision peripheral vision depth perception and ability to adjust focus.

This position requires access to controlled technology as defined in the United States Export Administration Regulations 15 C.F.R. 730 et seq.. Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

Diversity and inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit hire train and promote persons in all job titles without regard to race color religion sex age national origin veteran status disability sexual orientation or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

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Request an Accommodation

ASML provides reasonable accommodations to applicants for ASML employment and ASML employees with disabilities. An accommodation is a change in work rules facilities or conditions which enable an individual with a disability to apply for a job perform the essential functions of a job and/or enjoy equal access to the benefits and privileges of employment. If you are in need of an accommodation to complete an application participate in an interview or otherwise participate in the employee preselection process please send an email to to initiate the companys reasonable accommodation process.

Please note: This email address is solely intended to provide a method for applicants to initiate ASMLs process to request accommodation(s). Any recruitment questions should be directed to the designated Talent Acquisition member for the position.