Manager III Technical Product Support M3
Manager III Technical Product Support M3
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
$ 80000 - 110000
1 Vacancy
Job Description
Who We Are
Applied Materials is the global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design build and service cuttingedge equipment that helps our customers manufacture display and semiconductor chips the brains of devices we use every day. As the foundation of the global electronics industry Applied enables the exciting technologies that literally connect our world like AI and IoT. If you want to work beyond the cuttingedge continuously pushing the boundaries ofscience and engineering to make possiblethe next generations of technology join us to Make Possible a Better Future.
What We Offer
Salary:
$80000.00 $110000.00Location:
HillsboroORAt Applied we prioritize the wellbeing of you and your family and encourage you to bring your best self to work. Your happiness health and resiliency are at the core of our benefits and wellness programs. Our robust total rewards package makes it easier to take care of your whole self and your whole family. Were committed to providing programs and support that encourage personal and professional growth and care for you at work at home or wherever you may go. Learn more about our benefits.
Youll also benefit from a supportive work culture that encourages you to learn develop and grow your career as you take on challenges and drive innovative solutions for our empower our team to push the boundaries of what is possiblewhile learning every day in a supportive leading global company. Visit our Careers website to learn more about careers at Applied.
Key Responsibilities
Responsible for managing completion of assignments projects and programs arising from customer issues with Applied products. Ensures correct assignment of engineers to customer and product. Reviews and monitors action plans to close issues to ensure customer satisfaction. For multiple products in a region or for one global customer.
Generates regionwide or global report to highlight customer top issues and action plans to close. Influences Engineering to prioritize and close customer related design issues
Supports GPS in the generation of documentation such as CENs and BKMs. Creates and reviews documentation covering technical improvements system upgrades and support plans. Presents to customers.
Assists Sales & Marketing in responding to Customer specials RFQs and technical presentations as needed. Ensures that customers are appraised of technical improvements available for the installed base
Interfaces with CAT and Engineering to troubleshoot process design and hardware design related issues.
Leads multitool ramp installation support at remote sites. This will include system level installation local CE leadership all issue escalation and management.
Responsible for ensuring all team members are up to date with required training including safety training and Technical Development of engineers supervisors and managers. This will include all performance related activities to facilitate appropriate career growth
Leads evaluation programs including customer communications creation of taskforce assignment of resources program management of all aspects of the technology penetration and leveraging other/ nonBU resources as required. Ensures a successful product evaluation through extensive onsite support building the necessary local team as well as creating the appropriate customer interfaces.
Functional Knowledge
- Demonstrates indepth understanding of concepts theories and principles in own job family and basic knowledge of other related job families
Business Expertise
- Applies understanding of the industry and how own area contributes to the achievement of objectives
Leadership
- Manages a generally homogeneous team; adapts plans and priorities to meet service and/or operational challenges
Problem Solving
- Identifies and resolves technical operational and organizational problems
Impact
- Impacts the level of service and the teams ability to meet quality volume and timeliness objectives
Guided by policies and resource requirements within business unit department or subfunction
Interpersonal Skills
- Guides influences and persuades others internally in related areas or externally
Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials core values.
Additional Information
Time Type:
Full timeEmployee Type:
Assignee / RegularTravel:
Yes 20 of the TimeRelocation Eligible:
YesThe salary offered to a selected candidate will be based on multiple factors including location hire grade jobrelated knowledge skills experience and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program as applicable.
For all sales roles the posted salary range is the Target Total Cash (TTC) range for the role which is the sum of base salary and target bonus amount at 100 goal achievement.
Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race color national origin citizenship ancestry religion creed sex sexual orientation gender identity age disability veteran or military status or any other basis prohibited by law.
Required Experience:
Manager
Employment Type
Full-Time
