Fulfillment Representative
Fulfillment Representative
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Job Description
Job Summary:
Title: Fulfillment Representative
Reports to: Fulfillment Manager
Position Type: PartTime NonExempt
General Summary:
Front Gate Tickets is North Americas leading software and operations provider for the festival market. We provide technical solutions for ecommerce ticketing access control data management and fan engagement. We partner and run onsite operations for over 200 festivals each year and are on a massive growth trajectory matched by no one in the industry. We do it for the fans! Front Gate is owned by Live Nation Entertainment and acts as Ticketmasters festival arm. We are based in Austin TX.
The Fulfillment Representative supports Fulfillment Coordinators and Managers by providing assistance on various duties. Representatives conduct tasks related to the fulfillment of individual ticket orders beginning with order processing and culminating with package shipment in the most innovative convenient and fanfriendly ways.
This parttime position offers flexible scheduling Monday through Friday with shifts from 9am to 6pm. You must be located in Austin TX as all shifts operate out of our warehouse facility.
Responsibilities:
Support Coordinators and Managers with multitasking and organizing of festival projects
Fulfill customer orders by scanning barcodes reading order details and matching appropriate number of tickets and/or wristbands
Maintain fulfillment floor and assist temporary staff in processing orders to ensure accuracy for each customer
Troubleshoot order discrepancies during fulfillment process
Assist in training and onboarding of new temporary staff
Accurate record keeping and data entry
Complete other projects and duties as assigned
Knowledge Skills and Abilities:
High School Diploma or equivalent
Experience in event ticketing or fulfillment preferred
Strong attention to detail a must
Energetic selfstarter preferred
Well organized and prompt
Comfortable giving directions and supervising others
Good communication skills including written and listening
Proficiency using Microsoft Excel
Able to work in busy highpressure environment
Business level fluency in English both oral and written; Bilingual in Spanish a plus
Able to lift and carry up to 50 pounds unassisted
Able to work in conditions that are not climate controlled
Required Experience:
Unclear Seniority
Employment Type
Part-Time
