Product-Led Sales Specialist
Product-Led Sales Specialist
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$ 72000 - 97000
1 Vacancy
Job Description
About the Job
LaunchDarkly is seeking a ProductLed Sales Specialist to accelerate our ProductLed Growth PLG motion by helping trial users and selfserve customers succeed. In this role you will proactively engage with developers who are evaluating or using LaunchDarkly ensuring they can seamlessly onboard navigate friction points and unlock the products full value. Through these interactions you will identify highpotential accounts for the Sales team to engage.
You will have the opportunity to receive feedback directly from our users in order to enhance the overall Trial and selfserve experience in partnership with Product and Marketing. To succeed in this role youll bring a firm understanding of software development & release processes and empathize with development teams challenges. Youll quickly become comfortable discussing LaunchDarkly product functionality with developers help them overcome common friction points and point them toward relevant resources.
This role is ideal for someone with a supportoriented background who is interested in PLG enjoys a consultative problemsolving approach to helping customers and is eager to work directly with technical users in a developerfriendly way. You are someone with an expanding knowledge of software development and release practices and possess a desire to learn and build.
Responsibilities:
Leverage automation and insights from product qualified lead PQL data to drive meaningful customer interactions at scale.
Engage proactively with Trial and free users to help them navigate onboarding challenges answer technical questions and guide them to useful resources.
Identify highpotential Trials to be transitioned to Sales for pipeline generation.
Monitor and analyze selfserve customer activity to identify growth and retention opportunities for Sales.
Work with Support to escalate technical issues beyond your expertise.
Become technically proficient with the LaunchDarkly platform (including SDKs)
Implement LaunchDarkly SDKs handson as needed with trial users.
Partner with Marketing & Product teams to enhance the trial and selfserve experience including refining onboarding flows and documentation.
Maintain a developerfriendly engagement approach focusing on education and problemsolving rather than traditional sales tactics.
Qualifications:
2 years of experience in a customerfacing growth onboarding or technical support role.
Preferred Bay Areabased US Required
Strong communication and problemsolving skills with a proactive mindset.
Technical proficiency and understanding of software development practices enough to answer product and implementation questions for developers.
Comfortable with scripting and SDK fundamentals (with at least one of Python Javascript or other common coding languages) to get LaunchDarkly implemented for trial and selfserve users.
Ability to work crossfunctionally with Sales Support Product and Marketing teams.
Comfort engaging with developers and engineers in a consultative way.
Bonuspoints:
Experience working with developercentric products (e.g. APIs DevOps tools CI/CD) is a plus.
Familiarity with PLG selfserve business models or SaaS onboarding strategies is a plus.
Pay:
Target pay ranges based on Geographic Zones* for Level P2:
Zone 1: San Francisco/Bay Area or New York City Metropolitan Area: $72000 $97000
Zone 2: Boston DC Irvine LA Monterey Santa Barbara Santa Rosa Seattle: $64000 $87000
Zone 3: All other US locations: $61000 $82000
*Restricted Stock Units (RSUs) health vision and dental insurance and mental health benefits in addition to salary.
LaunchDarkly operates from a place of high trust and transparency; we are happy to state the pay range for our open roles to best align with your needs. Exact compensation may vary based on skills experience degree level and location.
About LaunchDarkly:
Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow inefficient development cycles costly outages and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components they escape nightmare bigbang technology migrations.
The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by:
- Improving the velocity and stability of software releases without the fear of end customer outages
- Delivering targeted experiences by easily personalizing features to customer cohorts
- Maximizing the business impact of every feature through the ability to experiment and optimize
- Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types
- Improving the effectiveness and productivity of engineering teams by providing insights into engineering cadence and stability
At LaunchDarkly we believe in the power of teams. Were building a team that is humble open collaborative respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin gender gender identity sexual orientation age marital status veteran status or disability status. LD invites any applicant to review our written Affirmative Action Plan. To do so contact People Ops at .
Do you need a disability accommodation
Fill out thisaccommodations request formand someone from our People Operations team will contact you for assistance.
Required Experience:
Unclear Seniority
Employment Type
Full Time
