ITSHelpdeskSupport

Roles & Responsibilities :

The IT Support role involves handling more complex technical issues within a Windows environment providing indepth troubleshooting and supporting advanced system administration tasks.

Key Responsibilities

• Advanced Troubleshooting:

  • Manage and resolve incidents including complex hardware software and network issues.

  • Conduct detailed diagnostics to identify and resolve root causes of recurring or complex problems.

  • Resolve advanced Windows operating system issues including system crashes blue screens and software conflicts.

  • Provide remote and onsite support as necessary to resolve issues that cannot be handled at Level 1.

• System Administration:

  • Manage and troubleshoot issues related to Windows Server including Active Directory DNS DHCP and Group Policy.

  • Perform advanced tasks such as system imaging software deployment and virtual machine management.

  • Oversee backup and recovery procedures to ensure data integrity and availability.

  • Implement and manage security measures including antivirus patch management and encryption.

• Network and Security Support:

  • Diagnose and resolve networkrelated issues such as IP conflicts VPN connectivity problems and firewall settings.

  • Monitor and respond to security alerts and assist in mitigating potential threats.

  • Assist in maintaining network performance by troubleshooting issues and ensuring optimal configurations.

• Documentation and Reporting:

  • Maintain thorough documentation of technical issues resolutions and procedures for future reference.

  • Generate reports on incident trends system performance and user satisfaction to identify areas for improvement.

  • Collaborate with Level 1 support and other IT teams to improve overall service delivery.

Qualifications :

Educational qualification:

• Bachelors degree in computer science Information Technology or a related field preferred

• Relevant certifications such as Microsoft Certified Solutions Associate (MCSA) CompTIA Network or similar are highly valued.

Experience :

• 35 years of experience in an advanced technical support role specifically within a Windows environment.

Mandatory/requires Skills :

Strong proficiency in Windows operating systems (Windows 10 11 and Windows Server).

• Indepth knowledge of Active Directory Group Policy DNS DHCP and Microsoft Office 365.

• Advanced understanding of networking principles and security best practices.

• Experience with system imaging software deployment and virtual machine management.

   

Preferred Skills :

Soft Skills:

• Strong communication skills with the ability to explain complex technical issues to nontechnical users.

• Ability to manage multiple priorities in a fastpaced environment.

• High level of professionalism and customer service orientation.

   

   

• Availability:

  • Willingness to work in shifts including nights and weekends as required.

  • Oncall availability for urgent issues.

Additional Information :

Bosch Internal: New opportunityL50 Helpdesk Support

Remote Work :

No

Employment Type :

Fulltime