Front Desk Agent Full Time
Front Desk Agent Full Time
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Location
Come and join our team at this 605room convention center hotel in the heart of downtown Oklahoma City. Our luxury hotel is located next to the Paycom Center(OKC Thunder) the Oklahoma Convention Center and across the street from the 70acre Scissortail Park.
The property includes an allday dining outlet (Seltzers Modern Diner) an entertainment sports bar (OKC Tap House) specialty restaurant (Bobs Steak & Chop House) coffee shop (Park Grounds) and a retail outlet (RareBird Gift Shop). Additionally guests can enjoy a Mokara Spa fitness center and a rooftop pool and bar (CatBird Seat) complete with a fire pit outdoor lawn and cabanas. The hotel offers 76000 square feet of meeting and event space inclusive of a 20000 square foot ballroom 10000 square foot ballroom and a 4200 square foot outdoor prefunction space that overlooks the park.
Job Description
Omni Oklahoma City is seeking a high energy friendly welcoming Full Time Front Desk Agent to join the team of this upscale hotel just outside of Oklahoma. This team member will be responsible for providing a fivestar welcome and departure experience to each guest as well as serving as ambassadors throughout the guests stay. Front Desk Agents make the first impression upon our guests by extending a warm welcome providing information about the hotel and local area and offering our full range of upscale hotel amenities and services to them. Front Desk Agents are also responsible for settling guest accounts upon checkout resolving guest issues and completing special requests. They work closely with all hotel departments especially our Concierge BellDoor and Ideal Services teams.
Responsibilities
- Process guest checkins and checkouts according to Omnis Moments of Service and Standard Operating Procedures
- Empathetically listen to guest inquiries and provide appropriate responses
- Set up accurate accounts for each guest checking in according to their preferences (room type payment etc.
- Block rooms in the computer and follow through on designated requirements
- Preregister designated guests and prepare key packets
- Communicate pertinent guest information to designated departments/personnel (i.e. special requests amenity delivery)
- Maintain confidentiality of all guests and hotel information
- Employ attention to detail in order to ensure security of guest room access.
- Understand and execute all Omni accounting standards ensuring accurate settlement of folios routing of charges and adjustments
- Maintain guest history files on all guests
- Accommodate room changes expediently
- Document all guest requests complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction
- Issue safe deposit boxes to guests and ensure security of key
- Monitor send and distribute guest faxes
- Generate print and distribute daily and weekly reports
- Resolve discrepancies on the room status report with Housekeeping
- Maintain complete knowledge at all times of all hotel features/services hours of operation room types numbers layout decor appointments and locations room rates special packages and promotions.
Qualifications
- Ability to clearly and pleasantly communicate both verbally and in writing in English with guests management and coworkers both in person and by telephone
- Ability to accurately and efficiently input information into computer systems
- Ability to work cohesively with coworkers both within and outside of your department
- Ability to compute accurate mathematical calculations
- Ability to think clearly quickly and make concise decisions
- Ability to prioritize organize and follow up
- Ability to work well under pressure dealing with many arrivals and departures within a short period of time
- Ability to stand for entire shift
- Previous customer service experience
- Previous hotel front desk experience is strongly preferred
- Previous cashiering experience is preferred
- Fluency in a foreign language is preferred
- Previous guest relations training is preferred
Omni Hotels & Resorts is an equal opportunity employer vets/disability. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Posterand the following link is theOFCCPs Pay Transparency Nondiscrimination policy statement
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position please send an email to.
Required Experience:
Unclear Seniority
Employment Type
Unclear
