Systems Support Technician

Peraton is seeking a Systems Support Technician to join our team of qualified diverse individuals. The ideal candidate will become part of Peratons Federal Bureau of Investigates (FBI) Enterprise Operations Center (EOC) Network Operation Center (NOC) Support Services program providing IT Service Desk support. The NOC provides continuous 24x7x365 IT Service Desk supporting approximately 70000 FBI accounts across 500 locations within and outside the continental United States. The NOC provides Tier 2 Network Performance Monitoring and Support and Tier 2 System Administration Monitoring and Support. The NOC supports the FBIs IT Critical Incident Management (CIM) Program which supports the FBIs Strategic Information and Operations Center (SIOC) National Crisis Command Center (NC3 and Field Office Command Posts among other critical incidents. The NOC provides a single point of contact for end users to receive technical support request technical services and receive status about existing requests. The NOC will provide Tier 1 and Tier 2 services that are critical to the successful operation of a technical support environment as it is the focal point for communication between technical solver groups. The IT Service Desk is central to the operational service model and is the focal point for endtoend service delivery across the service operation lifecycle.

The Systems Support Technician role will be located in Pocatello ID.

Day to Day Work Responsibilities may include:

• Provides user and system administrator support including knowledge transfer and troubleshooting.
• Supports and maintains integrated hardware and software solutions.
• Provides user and system administrator support including knowledge transfer and troubleshooting.
• Conducts user and system administrator training sessions.
• Adds or modifies hardware and software solution components to correct defects improve performance and incorporate additional capabilities.
• Identifies and implements patches and upgrades as appropriate.
• Maintains and improve customer satisfaction by providing troubleshooting with the ability to identify and report on routine issues.
• Assists other systems support personnel assigned to the project as necessary.
• Support continuous innovative and proactive operational Tier 1/2 Network performance monitoring and support.
• Support NOC 24x7x365 operations to stabilize and optimize network performance providing high availability.
• Support network monitoring to include the transport layer from core nodes down to the individual endnodes and support of all networks and network devices.
• Identification isolation tracking resolution and documentation of network hardware or enterprise applications software problems failures or faults which may impede the endusers ability to communicate effectively with other users servers or devices on the network.

Basic Qualifications:

• BS degree and 02 years experience or a high school diploma/equivalent and minimum 4 relevant experience
• Must have proven experience supporting business systems with focus of experience:
• Identifying and resolving solutions to more difficult problems.
• Supporting small to medium sized systems.
• U.S. Citizenship required; active Top Secret security clearance is required.
• Demonstrated analytical and communications skills.
  
  Must be able to support rotating Weekend OnCall support.

Preferred Qualifications:

• Experience supporting the FBI SCINet FBINet UNet and/or the BlackNet transport network.
• Experience supporting small to medium Information Technology business operations and systems.
• Industry relevant certifications.

Peraton is a nextgeneration national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the worlds leading mission capability integrator and transformative enterprise IT provider we deliver trusted highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land sea space air and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day our employees do the cant be done by solving the most daunting challenges facing our customers. Visit peraton to learn how were keeping people around the world safe and secure.