ScotiaMcLeod IIA Branch Supervision and Service Manager Toronto EnglishSpanish speaking 218546

Requisition ID: 218546

As a cornerstone business within Scotia Wealth Management ScotiaMcLeod has earned a reputation for integrity based on service excellence and trusted investment advice. Our advisors and teams pride themselves on exploring innovative approaches to protecting and growing their clients assets.

When you join ScotiaMcLeod youll be empowered to deliver Enriched Thinking a unique approach that incorporates your clients thinking as well as our thinking to drive results. Youll work with a team of specialists to deliver a clientcentric approach to wealth management enabling you to consider all the facets of your clients life family and business. With a focus on total wealth planning and wealth specialists to help you deliver on this unique value proposition youll be enabling clients to see not just the big picture but all the little ones too.

PURPOSE:

The primary objective of this position is to comply with CIRO supervision Rules and Regulations as well as supporting the Management Team in achieving overall branch growth and profitability. The role is also responsible for guidance and support to the Advisory Teams as it relates to sales supervision as well as general service and branch operations.

WHAT YOULL BE DOING:

• Lead and drive a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships systems and knowledge.
• Manage and uphold the compliance and regulatory standards of the firm in the Branch to ensure minimal financial exposure to the firm.
• Ensure client complaints claims legal actions and regulatory reviews examinations and investigations are escalated to the Branch Manager and assist to ensure they are handled effectively and corrective actions are implemented in a timely manner.
• Manage compliance within the branch including all daily supervision activities as well as document signing and approvals trade exception overrides and approvals Account opening approvals cheque signing and payables approvals.
• Assist the Branch Manager in the continued implementation and adoption of our Total Wealth Strategy
• Partner with Branch Manager and Branch Administrator to guide and support staffing in the branch as it relates to Advisor Teams needs
• Develop and implement recruitment strategies for the branch that align with our Firms growth strategy and culture
• Act as a sounding board for experienced and developing advisors complimented by coaching and providing advice and perspective on all things relevant to the Advisors business and growth objectives
• Understand how the Banks risk appetite and risk culture should be considered in daytoday activities and decisions.
• Create an environment in which their team pursues effective and efficient operations of their respective areas in accordance with Scotiabanks Values its Code of Conduct and the Global Sales Principles while ensuring the adequacy adherence to and effectiveness of daytoday business controls to meet obligations with respect to operational compliance AML/ATF/sanctions and conduct risk.
• Build a high performance environment and implement a people strategy that attracts retains develops and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviours; communicating vison/values/business strategy; and managing succession and development planning for the team

DO YOU HAVE THE SKILLS

Performing Tier 1 Supervision of advisors for IIA and its subbranches in accordance with industry regulations and firm policies and procedures alongside the National Supervision Team on behalf of the Branch Managers.

• Responsible for the maintenance of the required Internal Control branch files.
• Provide training and coaching to staff as required for the firms implementations and processes.
• Prepare and manage the BAC agenda and its required action items.
• Ensure branch readiness for upcoming audits.

Perform initial assessment on all client complaints and discuss with the Management Team required actions.

• Work with advisory teams in the implementation of new rules and regulations.
• Familiarization and understanding of the Country Rules.
• Tracking and yearly review of PEPs.
• Undertake regulatory initiatives as required.
• Escalation point for the advisory teams for account and documentation issues.
• Approval for cancel and amend requests cheque requests and third party deposits.
• Liaising with the Compliance Department identifying patterns and ongoing concerns to be addressed through training initiatives.
• Building relationships with Advisory Teams to help them find solutions to their issues and concerns
• Communicating new policies and procedures to the branchs support staff and advisors to ensure all lines of business work together to help advisors grow

Skills and Experience:

• Minimum 5 to 10 years experience in the financial services industry with some branch and sales management experience and accomplishments

• Strong understanding of and experience in general management concepts i.e. finance human resources marketing sales compliance operations
  Proficient in MS Office (outlook word access excel).
  Commitment to ongoing industry education and CE requirements to remain registered
  Proficiency in written and oral Spanish is mandatory.

Education and Accreditations:

• Related university degree or experience
• Canadian Securities Course (CSC)
• Branch Managers Course Effective Management Seminar
• Conduct and Practices Handbook (CPH)
• Must be able to be licensed in a Supervisory capacity of Registered Representatives

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: for every future we help our customers their families and their communities achieve success through a broad range of advice products and services including personal and commercial banking wealth management and private banking corporate and investment banking and capital markets.

At Scotiabank we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including but not limited to an accessible interview site alternate format documents ASL Interpreter or Assistive Technology) during the recruitment and selection process please let our Recruitment team know. If you require technical assistance please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however only those candidates who are selected for an interview will be contacted.