Utility Service Representative - City of Bessemer
Utility Service Representative - City of Bessemer
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Job Description
TARGET CLOSE DATE:
04/28/2025PAY GRADE:
Grade 16TYPE:
Full timeJOB SUMMARY:
The City of Bessemer Utility Service Representatives are responsible for inspecting and repairing utility meters (e.g. water electrical). Incumbents in this job class are also expected to interact with utility customers by responding to their complaints and gathering information to respond to inquiries. Utility Service Representatives aid in maintaining water and electrical services to their customers. Employees receive continuing or new assignments daily from the supervisor that indicates the work to complete limitations quality and quantity expected deadlines and priority of assignments. The supervisor gives additional specific instructions for new difficult or unusual assignments. Utility Service Representatives work is reviewed through daily customer service reports and performance evaluations. Their supervisor assures that the work is technically accurate and in compliance with instructions established procedures and guidelines.COMPENSATION & BENEFITS:
Bessemer provides competitive pay and comprehensive benefits packages to include medical and dental insurance employersponsored retirement plan (pension) generous paid holidays sick and vacation leave and more. The pay range for this job is listed below:Bessemer: $17.13 $26.58
MINIMUM QUALIFICATIONS:
The following are jobrelated qualifications that are required for employment consideration for this position:
Drivers license.
Experience reading power and water meters.
TYPICAL JOB DUTIES:
Receives assignments and gathers all necessary tools materials and supplies needed to complete daily assignments.
Operates a variety of equipment such as service trucks hand held tools power tools and specialized utility and meter equipment in performing work.
Repairs or replaces malfunctioning or broken meters (e.g. water or power) and verifies that meters with high or abnormal usage are functioning properly.
Engages in activities designed to ensure professional development awareness of developments in the field and knowledge of relevant practices rules laws policies and/or guidelines.
Performs general administrative and/or clerical functions (e.g. general record keeping paperwork etc. in order to review (e.g. abnormal usage) communicate document or maintain office information.
Communicates with other individuals and departments through phone radio emails and memos to assist others investigate complaints and maintain positive relationships; includes continuous training.
Restores or discontinues utility service when customers fail to pay bills and investigates theft.
PHYSICAL DEMANDS:
Job involves moderate physical exertion required for occasional prolonged periods of stooping kneeling crouching or crawling. May involve occasional lifting of items or objects weighing up to 50 lbs.WORK ENVIRONMENT:
Work is conducted both indoors in office setting as well as regular field visits to external places of business and residences. Work involves use of various hand tools such as hammer screwdrivers wrenches etc. May be exposed to weather conditions such as extreme hot or cold temperatures or other potentially hazardous conditions such as near roadway traffic or near animal or wildlife such as snakes rodents etc.EEO STATEMENT:
The Personnel Board of Jefferson Countyprovides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws. This policy applies to all terms and conditions of employment with the Personnel Board of Jefferson County including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training. Each Merit System member city/agencyoperate its own equal employment opportunity policies available on the individual city/agency website.
ACCOMMODATION:
To request an accommodation in the application or hiring process due to your own ongoing medical condition or disability please contact our Accommodations Coordinator at or phone at(select option 1 Monday through Friday 8:00 a.m. to 5:00 p.m. Central Time. The accommodation process is reserved solely for job seekers with disabilities requesting accessibility assistance or accommodation in the job application process.
NOTE:
This job posting may close before or be extended beyond the listed Target Close Date based on the employment needs of the Merit System. More detail regarding this job is available by clicking Apply.
DISCLAIMER:
This job posting is not meant to be an allinclusive list of the job duties responsibilities or skills and abilities required to do the job and may be changed at the discretion of the Personnel Board at any time.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
