Dutch Customer Service Representative
Dutch Customer Service Representative
Posted on :
14-04-2025
Employer Active
1 Vacancy
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Job Description
Job Title: Dutch Customer Service Representative
Location: Qormi Malta
Work Model: Hybrid
About the Role:
We are currently seeking for a Dutch Customer Service Representative. In this role you will provide exceptional customer service ensuring user satisfaction and safety across digital platforms.
Key Responsibilities:
- Provide highquality customer support via chat and email only.
- Moderate online content to ensure compliance with community guidelines.
- Investigate and resolve customer inquiries in a timely and professional manner.
- Maintain accurate records of customer interactions and escalate issues when necessary.
- Collaborate with internal teams to improve service quality and customer experience.
- Stay up to date with company policies product updates and industry trends.
Requirements
- Fluent in Dutch (both written and spoken).
- Proficiency in English (B2 Minimum).
- Strong communication and problemsolving skills.
- Techsavvy with the ability to adapt to new systems and tools.
- Ability to work in a fastpaced multicultural environment.
- Previous experience in customer service moderation or a related field is a plus.
- Willingness to relocate to Malta (relocation assistance provided).
Relocation & Benefits
- Hybrid work model offering flexibility.
- Free transport service with pickup/dropoff points in Bugibba Qawra Pembroke Portomaso St. Julians Sliema Gzira and Msida.
- Flight ticket reimbursement (up to 200 Euros) after six months of employment.
- Discounted accommodation assistance through partner real estate agencies.
- Career growth opportunities: Structured level system with increasing salary and responsibilities.
- Government bonus: An additional 130 every three months added to gross salary (March June September December).
Employment Type
Full Time
Key Skills
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