Sr Software Engineer - Professional Services

POSITION LOCATION & SCHEDULE

This position is based at our beautiful worldwide headquarters location in Beaverton Oregon. The position follows a 4/1 Hybrid schedule (MondaysThursdays in the office with Fridays optional at home).

WHAT YOU WILL WORK ON

This is an exciting role! You will work directly with customer teams. You will bring your energy and energize the customer. You will learn as you go because the frontiers move constantly. You will provide professional services to customers in locations like Portland Boston Hilversum Gdansk Bangalore and Shanghai. If you are currently a data engineer and believe you could be effective as a consultant or guide to other data engineers then this job is probably a good fit.

Our Portfolio includes capabilities for infrastructure (Nike Platform Engine NPE) storage (Data Tech Foundation) movement & transformation (Near RealTime Data) and analysis (BI/Analytics Tech Foundation). These capabilities are delivered as products or managed services and built from COTS and OSS products (e.g. EKS Kafka NiFi Databricks Tableau etc..

Essential Job Functions

• Collaborate with customers on software development projects
• Create reference implementations as a byproduct of engagements
• Develop training content. Perform classroom and ondemand instruction
• Provide user feedback as a voice of the customer to platform development teams

WHO YOU WILL WORK WITH

You will work with key technology teams across all Nike geographies and functional domains. You will help them implement the most advanced capabilities in the technology landscape. Youll ensureEADP customers are successful when adopting foundational platforms.

Customer Success Engineerings scope includes:

• Engagements: We host regular meetings with customer teams and guide them through adoption. We align them with architectural goals guide them through challenges connect them with architects and create POCs demonstrating how to use platforms.
• Reference Implementations: During engagements we create POC code for customers. Later we generalize that code and offer reusable artifacts.
• Training: We create training classes and do handson instruction so large groups become proficient quickly. We create ondemand training that is published internally.
• Feedback: We advocate with platform development teams to improve their products using the customers voice.

WHAT YOU BRING

• Bachelors degree in Computer Science Engineering or similar field or relevant professional experience education and training
• 6 years of industry and software development experience
• Ideally you are a Subject Matter Expert (SME) in at least one of these:
• Infrastructure: NPE: Kubernetes EKS ECS
• Data Streaming: NSP: Kafka Confluent
• Data storage & transformation: SOLE: Databricks

Capable and experienced with:

• Build data engineering solutions in multiple programming languages such as: Java Python Golang and
• Cloud architecture: Amazon Web Services Google Cloud Platform or Azure
• Securing RESTful APIs and Apps using OAuth OpenID Connect and JWT a plus
• Distributed code repositories CI/CD Pipelines and Infrastructure as Code (Terraform or Ansible)
• NiFi & Airflow

You must be capable in the following areas to be credible with our customers:

• Excellent communication skills
• Must possess a Customer Service mindset we create customer delight!
• Previous Professional Services experience is a not required; but preferred
• You must be curious. We like to ask why in a way that opens the discussion up for dialog

We offer a number of accommodations to complete our interview process including screen readers sign language interpreters accessible and single location for inperson interviews closed captioning and other reasonable modifications as needed. If you discover as you navigate our application process that you need assistance or an accommodation due to a disability please complete the Candidate Accommodation Request Form.