Description
Highlight Top / Key Responsibilities for this positionResolve hardware & software issues reported by CustomerVisit Customer Site on Deputation Basis and Stay for long term if requiredRegular in touch with Customer and Generate future Business OpportunitiesKeep Regular update on Products lifecycleDo Upgrade/Retrofit/Migrate projects End to End(Design Software Development FAT Site Commissioning SAT Completion Certificate)Support the field services team in commissioning if requiredProcess and handle customer inquiries within a timely mannerTechnical support to the customer and site engineers with focus on site closureIdentify and communicate technical risk of proposed Solutions/systemsParticipate guide resolution of technical issues for projects under & ensure robust timely completion of technical issues impacting customersPromote collaboration and call on experts from across Emerson as necessary to solve problemsTravel to Site to solve technical issue or lead commissioning activities in critical projectsDesired Educational QualificationBachelors degree in Engineering EC/EETechnical Skills / Knowledge RequiredMinimum 46 years Experience in PLC/DCS Automation industryExperience in Operation & Maintenance of PLC Systems & SCADA in Power PlantsGood Knowledge on Genius Modbus Profibus Profinet OPC and other thirdparty communicationsGood Knowledge on Ethernet Communication Class I II III IP addressExperience in SeriesRx3i Versamax PLC systems including Redundant and Standalone PLC architectureAbility to energize and work in a dynamic environmentAbility to work in Cross reporting Matrix
Required Experience:
Senior IC