CLK 12R - Customer Service Representative
CLK 12R - Customer Service Representative
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Job Alert
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$ 54387 - 61395
1 Vacancy
Job Description
The Team
Service BC is governments chief provider of services to B.C. residents and businesses. The work of the division enables the design and delivery of accessible responsive and costeffective services making it easier for British Columbians and businesses to interact with government. Through a provincial network of 65 inperson offices and the Provincial Contact Center Service BC provides approximately 300 government services for more than 40 partner ministries and agencies. Our team members unwavering commitment to an ethic of service has driven consistently high people and business satisfaction rates. Within Service BC our vision is to deliver innovation value and service excellence to the people of British Columbia with the aspirational goal of becoming a bestinclass public service delivery organization.
The Role
The Service BC Customer Service Representative (CSR) maintains a positive empathetic and professional attitude when providing service and answering enquires. It requires the ability to identify and assess peoples needs to effectively and efficiently deliver an excellent customer service experience.
The CSR provides services inperson by phone and through digital channels. The ability to provide clerical and administrative support such as data entry reviewing applications for completeness handling payments and providing appropriate solutions within government guidelines to a diverse population of people is essential to this role.
Qualifications:
Education and Experience Requirements
- Grade 12 graduation or equivalent (e.g.: B.C. Adult Graduation Diploma BCAGD General Educational Development Certificate GED etc..
- Experience providing inclusive customer service to a diverse clientele.
- Experience delivering service excellence in a high volume fast paced rapidly changing environment through inperson virtual technologies and telephone interactions.
- Experience using digital applications/databases to search for and record information.
- Experience in word processing/data entry and using computer applications such as MS Word Outlook and Excel.
Preference may be given to applicants with one 1 or more of the following:
- Additional years of experience in any of the above requirements and/or preferences.
- Experience with conflict resolution and deescalating emotionally charged situations.
- Experience providing services to clients experiencing poverty substance use and/or mental health concerns.
- Experience maintaining administrative files and record keeping.
- Experience delivering service in a regulated and/or legislated public service sector environment (e.g.: municipal provincial federal) while following processes and procedures.
Customer service training and/or certification. - Experience handling financial transactions from the general public (e.g.: payment processing cash handling).
Please refer to the Job Profile for the full list of willingness/proviso requirements.
For questions regarding this position please contact .
About this Position:
There is currently one 1 temporary full time opportunity available in Campbell River location with the possibility of extension and/or becoming permanent.
This position has full time onsite requirements.
An eligibility list may be established to fill future permanent and/or temporary vacancies.
A Criminal Record Check (CRC) will be required.
Employees of the BC Public Service must be located in BC at the time of employment.
Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative inclusive and rewarding workplace.
We are committed to ensuring that reasonable accommodations are available throughout the hiring process including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.
TheIndigenous Applicant Advisory Serviceis available to Canadian Indigenous (First Nations status or nonstatus Mtis or Inuit) applicants. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.
How to Apply:
Your application must clearly demonstrate how you meet the job requirements listed above. Applicants who are selected to move forward in the hiring process may be assessed on their knowledge skills abilities competencies and other position related requirements as outlined in the Job Profile at the bottom of the posting.
Cover Letter: NO Please do not submit a cover letter as it will not be reviewed.
Resume: YES Ensure your resume includes your educational accomplishments employment history including start and end dates (month and year) of your employment and any relevant information that relates to the job to which you are applying. A resume is required as part of your application however it may not be used for initial shortlisting purposes.
Questionnaire: YES You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles start and end dates (month and year) of your employment and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.
Find more information on the recruitment process including helpful tips and videos about the application process visit the Your Job Application page of MyHR. Gain insights into the hiring journey by joining a Career Conversation. Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition. If you are experiencing technical difficulty applying visit the Technical Assistance page of MyHR.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
