Manager Credit and Collections

About TEGNA

TEGNA Inc. (NYSE: TGNA) serves local communities across the U.S. through trustworthy journalism engaging content and tools that help people navigate their daily lives. Through customized marketing solutions we help businesses grow and thrive. With 64 television stations in 51 U.S. markets TEGNA reaches approximately 100 million people every month across the web mobile apps streaming and linear television. For more information visitTEGNA.

TEGNA one of the most geographically diverse broadcasters in the U.S. is seeking a Manager Credit and Collections to join our Shared Services team. This position will be part of the TEGNA corporate team with companywide responsibility but will be physically located at our NBC Affiliate in Indianapolis WTHR. The Manager will manage and direct the activities of the Credit team and the Local and National Collection team providing leadership motivation training and guidance to department staff with a positive attitude. The manager will also be responsible for maintaining their own portfolio of specifically identified accounts to maintain relations and proper aged account balances.

Additional responsibilities include but are not limited to:

• Manage and direct activities of the credit and collections team including assignments scheduling monitoring reviewing and approving department work.
• Ensure policies and procedures that govern the evaluation granting and ongoing monitoring of client credit and releasing cashinadvance orders on hold processes are adhered to including rules within Dunn & Bradstreets credit evaluation tool.
• Work with station executive personnel to resolve customer credit issues.
• Ensure accounts sent to outside collections are properly reflected in the subledgers and that all accounts are sent to outside collections or legal department per policy.
• Ensure customer profiles are updated with the proper Collection Status.
• Set goals for staff including metrics/KPIs and monitors success or failure to achieve such goals.
• Ensure the Credit and Collection teams respond to customer (station personnel or clients) inquiries in a timely and positive manner escalating issues to appropriate management as needed.
• Assist in developing and updating new and existing department policies and procedures.
• Work with internal and external audit functions.
• Serve as administrator for the online payment portal (WideOrbit Payments).

Required Qualifications:

• Bachelors degree OR equivalent combination of relevant education and experience
• 7 years of businesstobusiness collection experience
• 3 years of experience managing/training a mediumtolarge staff handling B2B credit and collections teams and setting credit and collection goals and metrics
• Experience working with and supporting sales groups in multiple locations nationwide
• Excellent written and verbal communications skills and proven customer service skills
• Wellversed in collection techniques in a softcollection environment that strives to maintain customer relationships
• Experience working with outside collection agencies and filing Proof of Claims
• Above average Excel skills including data manipulation
• Experience running virtual meetings

Preferred Qualifications:

• Broadcast industry and WideOrbit experience
• Experience with collection software tools

Benefits:

TEGNA offers comprehensive benefits designed to safeguard the physical mental and financial health of our employees and their families. TEGNA offers two medical plan options for full and parttime employees through Blue Cross Blue Shield of Texas as well as access to dental and eye care coverage; fertility surrogacy and adoption assistance; disability and life insurance.

Our 401(k) program offers full parttime and temporary employees the opportunity to contribute 1 80 of their pay on a pretax basis to TEGNAs 401(k). Contributions made up to the first 4 of pay are eligible for a 100 match from the company and are 100 vested from day one.

Regardless of participation in TEGNA medical plans ALL employees and their eligible family members receive nine free virtual doctors appointments with a physician through Teladoc and 12 free annual therapy sessions with a licensed clinician through Spring Health.

TEGNA offers a generous Paid Time Off (PTO) benefit as well as nine paid holidays per year.

* Some jobs are covered by a collective bargaining agreement and thus some or all of the benefits described herein may not apply. For example some newsroom bargaining unit employees receive health and retirement benefits under plans administered by the union.

EEO statement:

TEGNA Inc. is a proud equal opportunity employer. We areproud to be an equal opportunity employer hiring and developing individuals from diverse backgrounds and experiences to add to our collaborative culture. We value and consider applications from all qualified candidates without regard to actual or perceived race color religion national origin sex gender age marital status personal appearance sexual orientation gender identity or expression family responsibilities disability medical condition enrollment in college or vocational school political affiliation military or veteran status citizenship status genetic information or any other basis protected by federal state or local law. TEGNA will reasonably accommodate qualified individuals with disabilitiesin accordance with applicable law. If you are in need of an accommodation in order to submit your application please email

Recruiting Fraud Alert:

To all candidates: your personal information and online safety are important to us. Only TEGNA Recruiters or Hiring Managers will reach out to you regarding consideration of your application or background. Communications with TEGNA employees will either come from a TEGNA email address with a domain of tegna or one of our affiliate station domains.

Recruiters or Hiring Managers will never request payments ask for financial account information or sensitive information such as social security numbers.