Desktop Support Engineer Full-Time Denver Tech Center
Desktop Support Engineer Full-Time Denver Tech Center
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Job Description
Oak View Group
Oak View Group is the global leader in venue development management and premium hospitality services for the live event industry. Offering an unmatched 360degree solution set for a collection of worldclass owned venues and a client roster that includes the most influential highest attended arenas convention centers music festivals performing arts centers and cultural institutions on the planet.
Position Summary
The Desktop Support Engineer is responsible for the local daytoday needs and support of the OVG Denver office and works with our outsourced Level 1 Help Desk partner in providing remote support for our remote users in other offices and venues. This position will also be asked to periodically participate in technology project planning and as assigned by IT leadership.
This role pays an hourly rate of $31.85$36.25.
Benefits for FullTime roles: Health Dental and Vision Insurance 401(k) Savings Plan 401(k) matching and Paid Time Off (vacation days sick days and 11 holidays).
This position will remain open until July 11 2025.
Responsibilities
- Provide prompt thorough and courteous support to staff including executive leadership
- Work effectively and cooperatively with individuals from diverse backgrounds
- Respond to support tickets and requests in the ticketing system in a timely and efficient manner
- Troubleshoot diagnose and resolve issues with PC and Apple equipment including reimaging hardware replacement and software (re)installation
- Troubleshoot diagnose and resolve issues with conference room technology and web conference platforms
- Install configure test and maintain enduser technology equipment including desktops laptops printers peripheral devices productivity software etc
- Coordinate with thirdparty support and equipment vendors as needed
- Follow and provide constructive feedback on standard operating processes and procedures
- Maintain an accurate and updated asset inventory of computing hardware
- Recommend changes to existing technologies and methods to improve the quality and timeliness of technical support
Qualifications
- An associates degree in computer science information systems or related field or equivalent job experience
- Minimum of five 5 years of experience in a desktop support role in an enterpriselevel environment with both Windows and Mac devices in a Microsoft Office 365 environment
- Experience using the Microsoft 365 Admin Portal EntraID (Azure AD) and Intune
- Understanding of networking concepts: DHCP DNS LAN WLAN and cloud computing
- Knowledge and understanding of scripting (PowerShell experience preferred)
- Maintain current knowledge of related technology advancements and trends
- Excellent written and verbal communication skills and be able to read and write in English
- Lift and carry up to fifty 50 pounds for short distances while observing safe lifting and carrying practices
- Walk climb stand stoop bend at the waist lift and carry sufficiently to perform tasks
- Sit for extended periods with intermittent walking
Strengthened by our Differences. United to Make a Difference
At OVG we understand that to continue positively disrupting the sports and live entertainment industry we need a diverse team to help us do it. We also believe that inclusivity drives innovation strengthens ourpeople improves ourservice and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including but not limited to veteran status uniform service member status race color religion sex national origin age physical or mental disability genetic information or any other protected class under federal state or local law.
Employment Type
Unclear
