Customer Success Client Service Executive
Customer Success Client Service Executive
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Job Description
Responsibilities:
- Run end to end research projects for clients from various industries (designing questionnaires preparing briefing notes tables specifications processing data preparing reports summarizing research findings and presenting to Clients)
- Selecting appropriate research tools to answer the clients business questions
- Participate in research proposals and design
- Collaborating with the operations team in project
- Independently communicate with clients
- Building longterm relationships with existing and new clients by offering and delivering insights tailored to specific needs that support business decisions
- Expanding the client portfolio and upselling
- Learn new methodologies (from NielsenIQ learning sources) keeping up to date with the newest solutions for Clients
About You:
Curiosity drives your interest in what moves the market. You find potential in percentages. Managing time and deadlines comes naturally to you. Youre known for your impeccable organization. Connecting with clients matters to you and that motivates you to sift through data for a new angle. You can identify the narratives behind numbers and youre always looking for whats next.
As a Senior Customer Success Client Services Executive you will help multinational FMCG companies across geographies decide how best to innovate their products and optimize their profit.
Qualifications:
- Fluent in Lithuanian and English
- Bachelors Degree holder in fields such as Marketing Business Economics Statistics Social Sciences Psychology or related disciplines
- About 2 years of working experience in Market Research or related field
- Experience with data analysis statistics and market research techniques
- Strong analytical and consultative mindset excellent numerical skills and attention to details
- Interest in customer market research (particularly shopper behavior purchasing patterns decisionmaking processes and factors influencing consumer choices)
- Strong interpersonal skills including oral and written communication
- Excellent organization and timemanagement and the ability to multitask
- Knowledge of using advanced Excel Powerpoint
- Comfortable working in a digitalenabled environment with proficiency in utilizing AI tools and technologies
- Demonstrated ability to handle highly confidential information with discretion sensitivity and care
#LISG1
Additional Information :
Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- EmployeeAssistanceProgram (EAP)
About NIQ
NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through stateoftheart platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90 of the worlds population.
For more information visit NIQ
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Our commitment to Diversity Equity and Inclusion
NIQ is committed to reflecting the diversity of the clients communities and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce measurement and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative ActionEmployer making decisions without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability status age marital status protected veteran status or any other protected class. Our global nondiscrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq/global/en/newscenter/diversityinclusion
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
