Ambulatory Float Pool Ambulatory Services Representative Lobby Greeter
Ambulatory Float Pool Ambulatory Services Representative Lobby Greeter
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Job Description
POSITION SUMMARY:
The incumbent is responsible for coordinating all the functions and activities related to ambulatory patient access including but not limited to: front end customer service patient registration insurance/coverage verification appointment scheduling charge entry and a variety of administrative duties in support of department (such as handling forms phones filing making appointments photocopying faxing mailings letters reports etc..
Position: Ambulatory Services Representative Lobby Greeter
Department: Ambulatory Float Pool
Schedule: Part Time
ESSENTIAL RESPONSIBILITIES / DUTIES:
Performs a wide variety of administrative duties to ensure proper functioning of assigned department including but not limited to:
- Reception & customer service
- creating or verifying Master Patient Index (MPI)
- registration demographics
- visit management
- appointment scheduling (including consults tests inoffice procedures followup visits and crossbooking interpreters social services radiology etc.
- insurance/coverage verification
- copayment collection
- frontend review and correcting registration & insurance edits
- preauthorization referral coordination and referral reconciliation
- Referral work lists
Provides a variety of administrative duties in support of the practice (such as handling forms
phones filing making appointments photocopying faxing mailings letters reports etc..
Other related duties as needed.
JOB REQUIREMENTS
EDUCATION:
- Associates degree (or equivalent) or
- HS/GED plus at least two years relevant experience.
Experience working in a clinical setting preferred.
KNOWLEDGE AND SKILLS:
- Excellent English communication skills (oral and written) and interpersonal skills are required to interact with internal and external contacts in a courteous and patient focused manner.
- Demonstrated customer service skills including the ability to use appropriate judgment independent thinking and creativity when resolving customer issues.
- Must be able to maintain strict confidentiality of all personal/health sensitive information.
- Ability to effectively handle challenging situations and to balance multiple priorities.
- Basic computer skills and knowledge of Microsoft Office applications (MS Word Excel & Outlook) and web/internet is required. Experience with standard hospital registration & billing systems or ability to learn such systems is also required.
Lobby Greeter Position must be able to stand 12 hour shifts and excellent customer service.
Equal Opportunity Employer/Disabled/Veterans
Required Experience:
Unclear Seniority
Employment Type
Part-Time
