Customer Renewal Manager
Customer Renewal Manager
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Job Description
About Workato
Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration Workato helps businesses globally streamline operations by connecting data processes applications and experiences. Its AIpowered platform enables teams to navigate complex workflows in realtime driving efficiency and agility.
Trusted by a community of 400000 global customers Workato empowers organizations of every size to unlock new value and lead in todays fastchanging world. Learn how Workato helps businesses of all sizes achieve more at workato.
Why join us
Ultimately Workato believes in fostering a flexible trustoriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company.
But we also believe in balancing productivity with selfcare. Thats why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives.
If this sounds right up your alley please submit an application. We look forward to getting to know you!
Also feel free to check out why:
Business Insider named us an enterprise startup to bet your career on
Forbes Cloud 100 recognized us as one of the top 100 private cloud companies in the world
Quartz ranked us the #1 best company for remote workers
Note:
This position involves working with USbased customers and candidates must be flexible to work during US business hours. Please apply only if you are flexible with these hours.
Responsibilities
We are looking for a Renewal Manager to join our growing team within the Customer Success organization. In this role you will be responsible for executing all systemsrelated activities for renewals (CPQ Salesforce Order Form processing etc.. You will also interact directly with customers to manage the renewal process and paper process effectively ensuring all renewal communications are sent in a timely manner for a large cohort of customers.
In this role you will also be responsible to:
Negotiate with customers on any potential downgrades upon renewal while forwarding any potential expansion opportunities to the relevant team.
Executing systemsrelated activities associated with the renewals process including CPQ Salesforce and Order Form processing.
Managing customer interactions to ensure a smooth renewal process and effective paper processing.
Collaborating with crossfunctional teams to ensure the efficient and timely processing of renewals.
Collaborating with Customer Success Manager teams to flag and mitigate any risks identified as well as Sales teams for any identified upsells.
Utilizing data to track and report on renewal metrics and progress.
Conducting regular reviews of the renewal process to identify areas for improvement and implement changes.
Assisting business leaders in decisionmaking program management and initiative implementation to maximize customer results.
Communicating effectively with customers and internal stakeholders to ensure all necessary information is accurately conveyed and understood.
Maintaining comprehensive documentation for all renewalrelated activities and processes.
Requirements
Qualifications / Experience / Technical Skills
You have 35 years prior experience in a Customer Success Renewals or similar role preferably within a high growth company.
You demonstrate proficiency in CPQ Salesforce and order form processing.
You have strong analytical skills and can use datadriven approaches to improve processes.
You are proficient in various project management software (Smartsheet Airtable etc. and can manage projects effectively.
You possess excellent communication skills and can interact with customers confidently and professionally.
Soft Skills / Personal Characteristics
Youre someone who teams want to work with positive energetic responsive and helpful.
You have great instincts when it comes to simplifying processes for maximum efficiency.
You know how to prioritize tasks effectively to ensure critical activities are completed on time.
You have an enthusiastic roll up your sleeves mentality and do well under pressure.
(REQ ID: 1994
Required Experience:
Manager
Employment Type
Full Time
