Assistant Director Student Accounts
Assistant Director Student Accounts
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1 Vacancy
Job Description
Welcome to Career Opportunities at Lindenwood University.
PLEASE READ: For all applications please include your resume and cover letter. You may skip the Quick Apply page by simply clicking Next at the bottom of the page. When you arrive at the Experience page you may upload all desired documents using the upload box labeled Resume/CV. This is the appropriate box to upload all documents.
Benefits of Being a Lindenwood Employee:
- Upon hire employerpaid tuition benefits for bachelors (employee spouse and dependent) and masters degree programs (employee and spouse only).
- Tuition discounts for doctoral programs (employee only).
- Comprehensive benefits plan: medical dental vision life insurance disability insurance and retirement options.
- Paid holidays: MLK Jr. day Good Friday Memorial Day Juneteenth Independence Day Labor Day Thanksgiving break (Wednesday Friday) and winter break (Dec. 23 Jan. 1.
- Free lunch Fridays: LU employees are eligible for a free meal on Fridays at the Evans Commons Dining Hall or Spellman Dining Hall; ChickfilA and Qdoba included.
- Professional development opportunities through the Lindenwood Learning Academy.
JOB TITLE SUMMARY
Job Title: Assistant Director Student Accounts
Division: Enrollment and Marketing
Evaluation Group: Staff Administrator
FLSA Status: Exempt
Reports To: Director Student Accounts
Positions Supervised: Senior Student Accounts Representative; Student Accounts Representative
Review of applications will begin on April 8th and will continue until the position is filled. The anticipated start date for the successful candidate is April 25th or later.
Job Summary
The assistant director of student accounts is responsible for ensuring highquality customer service within the Student Accounts Office. This role oversees daily interactions with students and families regarding billing payments and account inquiries ensuring a seamless and supportive experience. The assistant director supervises student accounts representatives providing training coaching and performance management. Additionally this position collaborates with the director of student accounts and other University departments to improve Student Financial Services (SFS) processes.
Essential Job Functions and Performance Indicators
The intent of this job description is to provide a representation of the types of duties and level of responsibility that will be required of positions given this title. This job description shall not be construed as a declaration of the total of the specific duties and responsibilities of this position. Employees may be directed to perform jobrelated tasks other than those specifically presented in this description.
Job Responsibilities and
- Ensures student account inquiries are handled efficiently accurately and professionally
- Implements and maintains customer service standards within the Student Accounts Office
- Serves as the primary point of contact for escalated student and parent concerns ensuring timely resolution
- Supervises daily operations related to student account management including tuition payments billing refunds and payment plans
- Oversees stipend processing of student accounts with credit balances in compliance with cash management regulations
- Assists with thirdparty billing and oversees communication with outside agencies
- Tracks posts and reports student taxable income when institutional funds exceed direct costs
- Ensures compliance with federal state and University policies related to student accounts including Family Educational Rights and Privacy Act (FERPA) and Title IV regulations
- Coordinates with Information Technology (IT) and other departments to improve system functionality and enhance service delivery
Leadership and Strategic Thinking
- Establishes long and shortterm strategic goals based on assessment data and ensures standards for the department and its field are met or exceeded
- Adapts and modifies leadership based on new information and/or data; works to set and unite people on the new direction
- Utilizes effective strategies to build collaboration for maximum
- Aligns division/department purpose and actions with relevant University initiatives and higher education trends
- Supports the director of student accounts with developing strategies to improve service efficiency and financial operations
- Implements best practices in student financial services to enhance the student experience
- Assists in analyzing data to identify trends and develop solutions for improving account management and collections
- Works collaboratively with University leadership to align SFS with institutional goals
Employee Management and Development
- Supports the mission of the University and serves as an ambassador of the Q2 culture of service excellence
- Models supports and holds others accountable to the Universitys values
- Recruits interviews recommends welcomes observes and monitors performance of department staff
- Sets clear performance expectations and holds employees accountable
- Conducts annual employee evaluations based on evidence observation and feedback
- Supervises and provides leadership for senior student accounts representatives and student accounts representatives
- Conducts training sessions to enhance staff knowledge and improve customer service practices
- Monitors team performance and provides constructive feedback for continuous improvement
Job may require other duties as assigned.
Required Qualifications An equivalent combination of education training and experience will be considered. Additional requirements may be designated by position.
- Bachelors degree
- Minimum of 3 years experience in student accounts/financial services in higher education
Knowledge Skills and Abilities May be representative but not all inclusive of the knowledge skills and abilities necessary to perform this job competently.
- Demonstrated ability to work effectively with individuals from diverse communities and cultures
- Excellent written and verbal communication skills
- Strong customer service and conflict resolution skills
- Ability to train and lead a team in a fastpaced environment
- Proficiency in Microsoft Office Suite and experience with student information systems such as Banner and Workday
- Knowledge of FERPA Title IV regulations and University financial policies
- Strong problemsolving organizational and prioritization skills
- Ability to manage multiple tasks simultaneously with attention to detail
Work Environment Environmental or atmospheric conditions commonly associated with the performance of this jobs functions. Please click here to view Lindenwood Universitys flexible work designation descriptions
- General office setting
- NonStandard Flex
Physical Abilities The physical demands described below are representative of those that must be met by an employee to successfully perform this jobs essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Ability to work effectively at a computer for extended time daily
- Ability to sit for extended periods of time
- Ability to lift/carry items commonly found in an office setting including but not limited to documents laptops keyboards etc.
- Ability to use repetitive wrist hand and finger movements to type regularly
- Regular attendance is a necessary and essential function
Equal Opportunity Employer
Lindenwood University is an Equal Opportunity employer. The University complies with appropriate federal state and local laws and provides equal employment opportunities and access to educational programs without regard to race color religion gender age sexual orientation gender identity national origin veteran status disability or any other protected status to all qualified applicants and employees. Lindenwood University is committed to a policy of nondiscrimination and dedicated to providing a positive discriminationfree educational work environment.
Required Experience:
Director
Employment Type
Full-Time
