Outbound Call Center Data Collection Agent - CES
Outbound Call Center Data Collection Agent - CES
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Salary Not Disclosed
1 Vacancy
Job Description
Telaforce a Titan Technologies company is HIRING in the heart of Downtown Atlanta!
- Day Shift/No Weekends!
- 40 hours per week
- 401k with Company match up to 5
- HSA $100/month company contribution)
- 11 Paid Holidays
- Promote from within policy
- Easy Marta Access
Were interviewing now to fill multiple Outbound Call Center Data Collection Agent positions to support the Bureau of Labor Statistics (BLS). If you are looking for meaningful work where YOU can have an impact on our nations economic policy listenhereto learn about how Erica supports BLS and read on to learn more!
In this role you will work on our federal contracting team using your strong customer service and phone skills to contact companies across the United States. You will cold call and enroll these companies in the governments payroll surveys.
This is important work for our nation! BLS uses the data you will be collecting to measure labor market activity working conditions price changes and productivity in the U.S. economy to inform public and private decision making.
Your typical duties shall include but are not limited to:
- You will be cold calling companies to meet monthly performance obligations.
- Process confidential data records obtained through telephone interviews or other approved means.
- Identify and resolve inconsistencies in respondents responses.
- Establishing a rapport with potential respondents and enrolling companies into the BLS CES Survery.
- Ensuring quality control of collected data while identifying and reporting problems in obtaining valid information.
- Interpreting numerical data reviewing error messages and correcting data where applicable.
- Adhering to daily weekly and monthly performance targets.
- Research target company contact information online.
You must have:
- Proficiency with basic computer functions to include typing a minimum of 40 wpm is required.
- Proficiency with Microsoft Word is required. Additional Microsoft Office experience is preferred.
- Demonstrated experience using the internet for research.
- Displays excellent oral and written communication skills.
- Strong interpersonal skills and the ability to communicate clearly and effectively.
- Basic math skills to include the ability to round quantify and analyze numbers.
- Ability to successfully pass a level 2 government background investigation and drug screen inclusive of medical .
- High school diploma or equivalent
- Minimum two 2 years of relevant experience
Preferred Experience:
- Call center strong customer service and sales experience
- Consistent work history and excellent attendance record
- Excellent persuasive/negotiation skills
- Bilingual (Spanish)
Company Description:
Titan Technologies LLC and our wholly owned subsidiaries TelaForce LLC and Titan Facilities Inc. design build integrate and manage innovative solutions and software applications. Our remarkable people working collaboratively under a shared vision have earned a reputation with our customers for delivering results with maximum impact. Sound intriguing Consider Titan Technologies for the next step in your career journey and be part of an impactful team!
Titan is proud to be a Service Disabled Veteran Owned Business.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
