IT Manager End User Support Supervisor Kentucky Truck Plant

We are the movers of the world and the makers of the future. We get up every day roll up our sleeves and build a better world together. At Ford were all a part of something bigger than ourselves. Are you ready to change the way the world moves

The IT Manager at KTP is responsible for all IT applications and services onsite including planning implementation and support of all IT systems and physical infrastructure. KTP runs a multipleshift operation with some running multicrew 24x7 building Ford and Lincoln vehicles. KTP is home of the Super Duty 2024 North America Truck of the Year) Expedition and Navigator. KTP is the most complex plant in the Ford Motor Company. The demanding and highly visible position requires strong leadership and technical skills offhour weekend and holiday coverage as required by the business needs.

Plant IT managers supervise teams of GSR agency and purchased service resources. The positions are matrixed to NA Plant IT Operations Manager with a dotted line report to the resident Plant Manager. The Plant IT Manager is expected to interact directly with business partners at all levels including both hourly and salaried employees local union leadership vendors and others including plant management and Manufacturing directors as required.

Overall this is a challenging and rewarding role that requires a unique blend of technical skills. If you are a motivated and dedicated IT professional looking for a new challenge we encourage you to apply for this exciting opportunity.

What youll do...

• Run and Protect all IT services at the site including data centers network equipment servers PCs mobile devices and applications. These devices include UPS Power Distribution Units fire alarm systems Cisco switches/routers load balancers access points locate sensors Windows/Linux servers ESX servers Windows/Mac OS devices DXDs Process Control Boards Cisco IP/iphone/android phones along with off the shelf Ford and some local applications.
• Support plant floor equipment throughout the facility (plant floor overhead conveyors in steel) outbuildings and in remote lots where applicable.
• Knowledge of
  • Wireless networks and ability to assist in troubleshooting WiFi/Bluetooth issues.
  • Plant networks: OA MPN and CPN.
  • ACLs and PLCs.
  • Virus protection software: Symantec FireEye and Data Center Security
  • Sharepoint to manage and assist plant with sites and to ensure security compliance.
• Align plant and business for production changes/updates/ parties understand timing/impact.
• Support major business and IT initiatives such as New Model Program launches hardware/infrastructure/application upgrades facility changes IIOT and end user productivity launches. Develop plans to meet critical timing rollout/rollback/contingency plans and minimize any impact to
• To be successful in this role you should have a strong understanding of IT systems and be comfortable working with a variety of hardware and software applications.
• Manage development of self and team including technical leadership skill development and goal setting and building team succession plans
• Participate in cyber security initiatives including remediation of cyber issues
• Create and cultivate a safe and inclusive environment.

Youll have...

• High school diploma
• 5 years of experience in an IT support role
  • Excellent verbal and written communication skills with the ability to communicate effectively with all levels (LL to PS) within IT business vendors and unionrepresented resources. Possess strong interpersonal skills demonstrating professionalism in all actions
  • Functional Business Knowledge of Manufacturing MP&L IT
  • Ability to balance numerous projects and requests
  • Ability to drive to root cause and work to develop monitoring/preventative measures
  • Ability to quickly learn new technologies and applications and adjust to business needs
  • People Leadership Mentoring advising work assignments
  • Work efficiently and effectively with diverse cross functional teams under stressful circumstances
  • Motivated selfstarter
  • Identifying investigating & solving problems without supervision

Even better you may have...

• Manufacturing experience is strongly desired.

You may not check every box or your experience may look a little different from what weve outlined but if you think you can bring value to Ford Motor Company we encourage you to apply!

As an established global company we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe or keep you close to home Will your career be a deep dive into what you love or a series of new teams and new skills Will you be a leader a changemaker a technical expert a culture builderor all of the above No matter what you choose we offer a work life that works for you including:

Immediate medical dental vision and prescription drug coverage

Flexible family care days paid parental leave new parent rampup programs subsidized backup child care and more

Family building benefits including adoption and surrogacy expense reimbursement fertility treatments and more

Vehicle discount program for employees and family members and management leases

Tuition assistance

Established and active employee resource groups

Paid time off for individual and team community service

A generous schedule of paid holidays including the week between Christmas and New Years Day

Paid time off and the option to purchase additional vacation time.

For a detailed look at our benefits click here: position is a leadership level 6.

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race religion color age sex national origin sexual orientation gender identity disability status or protected veteran status. In the United States if you need a reasonable accommodation for the online application process due to a disability please call.

#LIOnsite