Supervisor Patient Access
Supervisor Patient Access
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Caring For the Community You Love
Choose a career to make a difference in peoples lives every day choose FisherTitus!
Perks of working at FisherTitus:
- Hours of Work Full time
- Comprehensive Benefits Package Medical & Dental coverage 401K match paid time off tuition assistance and more!
- Shift Weekend & PRN differential
About FisherTitus:
FisherTitus proudly serves the greater Huron County areas 70000plus residents by providing a full continuum of health and wellness care from heart and cancer care to outpatient services such as lab imaging and physical rehabilitation.
Vision: Be the first choice for healthcare and employment within our community
Mission: Deliver compassionate and convenient care to the highest level of excellence that promotes lifelong health and wellness for our community
General Summary:
Supervises and coordinates activities and employees related to all patient access processing including: registration scheduling admission verification precertification transfer discharge and financial counseling of patients within FisherTitus Health. To ensure the financial viability of the clinical and business enterprise. Will ensure that all administrative and departmental policies and procedures are adhered to by staff. Provides adequate staffing in all areas of the department. Demonstrates the ability to assertively pursue necessary information and to function independently to secure resolution on staff and patient issues. Projects a mature problemsolving attitude while dealing with interpersonal conflict dissatisfied patients and time demands. Maintains knowledge of revenue cycle operations third party reimbursement local/state/federal regulations and medical terminology.
Essential Functions:
- Supervises and coordinates activities related to registration scheduling admission transfer and discharge of patients. Coordinates and supervises access processing for verification notification and precertification to minimize payment denials.
- Coordinates financial resolution decisions prior to visit or admission with other departments as appropriate.
- Provides daily supervision to staff to ensure prompt and courteous service to patients visitors physicians and coworkers.
- Interviews and screens potential employees using Targeted Selection and makes recommendations to department Manager or Director to aid in filling vacant positions
- Ensures that training of new employees is completed. Identifies ongoing continuing education needs of existing employees.
- Completes 45 and 90 day performance evaluations for new employees. Completes evaluations for those employees who either meet or exceed performance standards
- Participates with Director in employee relations of employees who fall below expectations. Able to institute first step (verbal counseling)
- Coordinates staffing schedule including leave time to ensure adequate departmental coverage
- Participates in rotating 24/7 oncall schedule to ensure appropriate staffing and smooth departmental operations
- Keeps staff informed of process policy and other changes thorough presentations at regular staff meetings face to face communication and email correspondence
- Assists staff in the coordination of financial services prior to visit or admission with other departments or customers as appropriate
- Monitors collection and distribution of patient demographic and financial data based on comprehensive data elements to ensure accuracy and compliance with policies and procedures
- Gathers statistics completes reports and performs other duties as scheduled or requested
- Handles patient/family or staff complaints investigates complaint and makes recommendations on appropriate resolution
- Monitors daily reports to identify accounts that need resolution. Communicates status of daily operations to Director Patient Access.
Required Experience:
Manager
Employment Type
Full-Time
