Service Advisor
Service Advisor
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Job Description
We are seeking an Automotive Service Advisor to join our exciting and motivated team!
As a Service Advisor youll be at the forefront of the automotive industry promoting the most innovative parts and accessories available on the market today and working with the latest in diagnostic technology in a stateoftheart environment. In this role you will own our customers experience in the service lane and are the first point of contact for the client as it relates to their vehicle status repairs diagnostics and issues. You will need to become wellversed in product offerings inventory needs technician scheduling and customer service.
Who We Are
At Lou Sobh Automotive we strive to make every customer a customer for life. Happy employees make happy customers and we reward individuals who are ready to work hard and stay motivated. Every employee at Lou Sobh Automotive is absolutely critical to its success and were always looking for smart engaging creative and dynamic people who want to join a team where they matter.
Our goal is to exceed a clients total expectation when they arrive at our dealership so we realize we must first provide that level of investment to our employees through continual training career development and opportunities for growth. Your professional development is one of our top priorities. Thats why were proud to offer our staff members with a comprehensive benefits package competitive compensation plans and abounding avenues to grow your career with us!
What We Offer
- Outstanding Pay Plan
- Medical Dental and Vision Insurance
- Paid Vacation
- Paid Company Holidays
- Paid Training
- WorkLife Balance
- Ongoing Professional Development
- Employee Discounts
- FamilyFriendly and Inclusive Team Culture
- Career Growth and Internal Promotions
- Custom and Competitive Wage Plan
Responsibilities
- Great Customer Service
- Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt courteous and effective service.
- Take ownership of the customers experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
- Provide concierge support for all owner inquiries whether phone or in person to assure the customer does not get mishandled.
- Ensure the daily inventory of technicians time is consistently sold to service customers.
- Distribute work between technicians efficiently.
- Answer technical questions about vehicle problems warranties services and repairs.
- Maintain Customer Happiness scores at or above company standards.
- Oversee administration of warranty claims .
- Reinforces company policies and adheres to company standards.
- Encourages compliance with applicable laws and regulations.
- Maintain good working relationship with factory(s) and foster positive employee relations.
- Collaborate with upper management to make service department hiring and discipline decisions.
Qualifications
- Organized and friendly personality
- Demonstrated ability to manage others
- Time management skills
- Fantastic communication skills with your customers
- Professional wellgroomed personal appearance
- Consistent record of service and sales success
- Strong record of positive customer satisfaction results
- Team oriented and selfmotivated
- Able to work with little supervision
- Clean driving record and valid drivers license
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
