Senior Claims Administrator

We have an exciting opportunity for a Senior Administrator to join or Commercial claims team based in our Bolton office. In this key role youll be a pivotal referral point within our Administration team ensuring seamless operations with clear handling instructions and proactive stakeholder engagement. If youre passionate about empowering teams and enhancing operational efficiency we want to hear from you!

Your expertise will be essential in supporting and mentoring both onshore and offshore team members fostering their personal development while resolving complex issues. As a trusted deputy to the Team Leader youll play a crucial role in driving our administration objectives and targets forward.

At AXA we work smart empowering our people to balance their time between home and the office in a way that works best for them their team and our customers. Youll work at least 40 of your week away from home moving to the majority of your working week from September 2025. Away from home means in attendance at our Bolton office.

Were also happy to consider flexible working arrangements which you can discuss with Talent Acquisition.

What youll be doing:

• Provide support to team members ensuring operations run smoothly.
• Track and manage the volume of incoming claims payments efficiently.
• Collaborate with internal and external stakeholders on payment logistics issues and queries.
• Handle and resolve complaints and escalations where necessary following procedures.
• Identify opportunities for process improvements and training needs working with the Team Leader to implement solutions.
• Be point of contact for Shared Operations (AXAGO) for technical queries and training needs including work audits as needed.
• Ensure team processes and procedure documents are up to date for both onshore and offshore administration.
• Support the Team Leader in implementing team plans to meet KPIs and objectives.

Due to the number of applications we expect to receive for this role we reserve the right to close this advert earlier than the listed closing date to ensure were able to effectively manage interest. Therefore if youre interested in joining us at AXA please dont hesitate to apply.

What youll bring:

• Previous insurance/claims experience preferable.
• Ability to assess and support performance development needs within the team and coach / mentor individuals.
• Strong stakeholder management and communication skills the ability to liaise with internal teams and external brokers effectively.
• Ability to proactively manage tasks and deliver outcomes.
• Previous experience providing support to other team members desirable.
• Strong analytical skills with a focus on problemsolving and critical thinking.
• Ability to work collaboratively in a team environment.
• Proficient in IT applications such as Visio Word and Excel.

As a precondition of employment for this role you must be eligible and authorised to work in the United Kingdom.

What we offer:

At AXA UK were appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

• Competitive annual salary dependent on experience
• Annual company & performancebased bonus
• Contributory pension scheme (up to 12 employer contributions)
• Life Assurance (up to 10 x annual salary)
• 25 days annual leave plus Bank Holidays
• Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
• AXA employee discounts
• Gym benefits

To apply click on the apply for this job button youll then need to log in or create a profile to submit your CV. Were proud to be an Equal Opportunities Employer and dont discriminate against employees or potential employees based on protected characteristics. If you have a longterm condition or disability and require adjustments during the application or interview process were proud to offer access to the AXA Accessibility Concierge. For our support please send an email to .

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Who we are:

AXA Commercial protects businesses from multinationals to micro startups giving them the confidence to thrive. Were currently making our biggest ever investment to develop the expertise and skills we need to be the best. Were a vibrant community where everyone is supported to learn develop and take ownership of their work.