Emergency Communications Specialist
Emergency Communications Specialist
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Job Description
General Purpose
This position receives records and processes emergency and nonemergency requests for police fire and ambulance assistance and dispatches units appropriately; responds to routine inquiries or referrals. Monitors radio traffic and operate computer systems required to complete the task; provides communications link between police/fire/ambulance response units and outside public service agencies. In addition this position acts as an internal routing unit receiving calls from the public other City departments etc. and directs the call to the appropriate Police Department personnel.
Union Affiliation: American Federation of State County and Municipal Employees (AFSCME)
If you applied to this position prior to 3/31/2025 by emailing and received a confirmation email your application has been received and you do not need to reapply.
Pay Grade 17:$31.54 $35.17 Hourly
Remote Tier 1: Zero 0 days remote/monthEssential Job Functions
- Interact with callers requesting emergency / nonemergency response or service from the community or public agencies.
- Uses established protocols and the computeraided dispatch system (CAD) to determine appropriate actions to be taken.
- Monitors and maintains the location and status of police fire and other authorized agency united in the field.
- Answer emergency and nonemergency calls from incoming lines including 911 and special service lines (e.g. hearingimpaired). Elicit facts from the caller determine type of assistance required for the situation and relay necessary information to the appropriate source i.e. police officers fire field units emergency ambulance services mutual aid agencies and volunteers City County State or Federal agencies.
- Participates with the Administration in the development implementation and review of procedures.
- Monitor radio communication channels for police fire ambulance; Department of Public Works; local government; and relay information to the appropriate authority.
- Record and maintain accurate computerized summaries of all emergency call using C.A.D. system.
- File and organize resource information including but not limited to sensitive information in a discreet and professional manner by maintaining confidentiality.
- Established Emergency Communication Specialists will train new ECS employees using the departments Dispatch Training Manual.
Qualifications/Basic Job Requirements
- Ability to actively support City diversity equity and cultural competency efforts within stated job responsibilities and work effectively across diverse cultures and constituencies.
- Demonstrated commitment to diversity equity and inclusion as evidenced by ongoing trainings and professional development.
- High school diploma or equivalent (Associate Degree in Communication or Business Preferred) required.
- Must successfully pass the written typing examinations panel interview and background check conducted by the Department.
- After acceptance of conditional offer of employment applicant must pass physical examination by the Medical Board.
- Emergency Communications Specialist will obtain and maintain Vermont Criminal Information Center (VCIC) and National Criminal Information Center (NCIC) certifications upon starting the position.
- Must demonstrate the ability to operate Police and Fire computer equipment a multichannel/function radio console a multiline telephone system a TTY/TDD as well as Police fire and medical emergency alarm receiving equipment and video monitoring equipment.
- Demonstrated knowledge of the street system and the geography of the Burlington area with some knowledge of law enforcement public safety and/or fire science procedures preferred.
- Knowledge of Microsoft Office preferred
- Ability to maintain a positive customer service attitude at all time with public user agency members coworkers and supervisors.
- Must be able and willing to work overnights weekends holidays and overtime shifts.
- Regular attendance is necessary and is essential to meeting the expectations of the job functions.
- Ability to understand and comply with City standards safety rules and personnel policies.
Additional Information
Promoting a culture that reveres diversity and equity
The City of Burlington is proud to be an equal opportunity employer and we are strongly committed to creating a dynamic and equitable workforce that mirrors the population and world that we serve. We do not discriminate on the basis of political or religious affiliation race color national origin place of birth ancestry age sex sexual orientation gender identity marital status crime victim status veteran status disability HIV positive status or genetic information in employment or the provision of services.
In addition to being an equal opportunity employer we actively encourage applicants who can contribute to our growing diversity to apply.
Applications for our employment opportunities areonlyaccepted onlinethrough ourGovernment Jobswebsite.
For accessibility information or alternative formats please contact Human Resources Department ator.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
