BDC Representative - Superior Honda Cincinnati
BDC Representative - Superior Honda Cincinnati
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Job Description
Job Details
Description
JEFF WYLER OF SPRING GROVE HONDA IS NOW HIRING Service BDC Representative!
Come see why the Jeff Wyler Automotive Family was voted one of the Top Workplaces inand 2023!
Are you ready to be a part of one of the most essential positions within our service department
Are you ready to set yourself up for success
If you said yes to either of those questions Jeff Wyler Automotive Family would like to help YOU achieve your goals!
Whether you have 5 years of experience or have not one single clue about the automotive industry we will make sure that you are set up for success.
Job Summary: As a Service BDC Representative you will be the first point of contact for our customers seeking automotive maintenance and repair services. You will handle incoming service phone calls listen attentively to customer inquiries and provide prompt and accurate responses to ensure an exceptional customer experience. Additionally you will be responsible for efficiently scheduling appointments for the automotive service department ensuring optimal utilization of available service hours while maintaining customer satisfaction.
Working hours Full time 5 days a week with saturday working. Weekday 9am to 6pm and Saturday 8am to 4pm.
Starting pay 15$ hourly
What you will do:
- Answer customer calls emails and texts in a timely manner.
- Schedule appointments.
- Assist customers with their automotive questions/ needs.
- Data mining to increase appointments.
- Building relationships for long term customer retention.
- Maintain the dealership reputation by professionalism and having knowledgeable communication skills with customers.
- Maintaining interdepartmental relationships to more efficiently meet customer needs.
Qualifications
- High school diploma or equivalent; additional education or relevant certifications in customer service or automotive fields are a plus.
- Proven experience in customer service preferably in an automotive service setting.
- Excellent verbal and written communication skills with the ability to convey technical information in a clear and understandable manner.
- Strong organizational and time management skills to handle multiple calls and appointments efficiently.
- Proficiency in using customer relationship management (CRM) software and scheduling tools.
- Knowledge of automotive maintenance and repair services is advantageous.
- Ability to remain calm and composed under pressure while delivering exceptional customer service.
- A positive attitude strong work ethic and a passion for providing excellent customer experiences.
If you think you are the right fit for the position apply with us now!
Muthu Raaj
JEFF WYLER AUTOMOTIVE FAMILY
Call or Text: 513.739.8281
EMAIL: @jeffwyler
Required Experience:
Unclear Seniority
Employment Type
Unclear
