ServiceNow ITSMCSM Architect USA Remote
ServiceNow ITSMCSM Architect USA Remote
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Job Description
Core Responsibilities
1. Architecture & Solution Design
Design endtoend scalable secure and highperforming architecture for ITSM and CSM implementations.
Translate business requirements into wellarchitected solutions aligned with ServiceNow best practices.
Define data models integrations workflows and UI experiences across ITSM and CSM modules.
2. Stakeholder Collaboration
Work closely with business and IT stakeholders to gather requirements and align ServiceNow capabilities.
Act as the primary point of contact for client architecture discussions and design approvals.
Guide the presales team with solutioning and effort estimation.
3. Implementation Oversight
Lead and govern technical implementations across ITSM (Incident Problem Change Request CMDB) and CSM (Case Management Entitlements Contracts).
Ensure delivery aligns with defined architecture and standards.
Provide oversight on ServiceNow configuration customization and integrations.
4. Governance & Best Practices
Define and enforce coding standards platform security and governance guidelines.
Set up CI/CD pipelines DevOps best practices and upgrade strategies.
Perform code reviews and architectural audits.
5. Integrations & Automation
Architect integrations with external systems (CRM ERP Telephony APM etc..
Leverage Integration Hub REST/SOAP APIs and MID Servers effectively.
Design automation flows for proactive support and ticket deflection using Virtual Agent Predictive Intelligence and Flow Designer.
6. Knowledge & Mentorship
Guide and mentor development teams BA teams and platform administrators.
Create knowledge artifacts and reusable design templates.
Stay updated with new ServiceNow releases and ensure roadmap alignment.
7. Reporting & Dashboards
Design custom and outofthebox performance analytics reports and dashboards for IT and customer service operations.
Qualifications :
Technical Skills Required
Deep expertise in ServiceNow ITSM and CSM modules.
Handson experience with Flow Designer Virtual Agent CSM Playbooks ITIL processes and CMDB.
Strong understanding of platform architecture ACLs notifications and form/UI policies.
Familiarity with Performance Analytics Now Experience UI Framework and Agent Workspace.
Integration Hub REST/SOAP APIs SSO OAuth and MID server expertise.
Certifications (Preferred)
ServiceNow Certified System Administrator (CSA)
Certified Implementation Specialist ITSM
Certified Implementation Specialist CSM
ServiceNow Certified Application Developer (CAD)
TOGAF or similar enterprise architecture certification (nice to have)
Additional Information :
Location: Remote (Candidates must be based in the USA)
Why Join REDE
Join a fastgrowing ServiceNowfocused firm with a strong presence in the USA EU and India.
Work on highimpact projects with Fortune 500 companies.
Be part of a Center of Excellence (CoE) for ServiceNow IRMGRC ITAM and ITOM
Opportunity to lead implementations and be at the forefront of digital transformation.
Competitive salary and performancebased incentives.
Flexible work hours and a remotefriendly culture.
Ready to Apply
If you are a handson professional who thrives in dynamic environments and wants to make a real impact wed love to hear from you.
Send your updated resume to: hr at redeconsulting
Subject: Senior ServiceNow ITSMCSM Architect USA
Note: Remote Candidates must be based in the USA
Visit us:
Connect with us on LinkedIn: linkedin/company/redeconsulting
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
