Senior Infrastructure Support Engineer
Senior Infrastructure Support Engineer
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1 Vacancy
Job Description
- Provide support for end users applications desktops and infrastructure with a primary focus on the local office.
- Deliver remote helpdesk and desktop support to global offices and provide server/network support
- Own and participate in ITSM roles aligned with ITIL standards to ensure highquality consistent service delivery with evidencebased accountability.
- Administer and optimise messaging platforms telephony and other collaboration tools for internal teams.
- Design and manage business process automation tools to improve efficiency.
- Oversee procurement configuration monitoring and decommissioning of end user devices ensuring costeffectiveness security and compliance.
- Proactively monitor and address endpoint performance issues to ensure smooth user experiences.
- Implement and enforce mobile security policies to maintain governance and compliance.
- Manage global AV/conferencing systems defining and maintaining standards and consistency across locations.
- Identify test and help implement new technologies to improve business operations and user experience.
- Work with Infrastructure and Security teams to resolve and mitigate vulnerabilities and risks.
- Develop and deliver digital skills training programs for end users.
- Mentor Service Desk team members by creating training materials reviewing work quality and providing constructive feedback.
- Support additional IT initiatives and projects as they arise in line with evolving business needs.
- A relevant tertiary degree would be beneficial (IT Computer Science etc.
- ITIL Foundations v3 or later
- Over 5 years of experience in global service desk environments including 3 years in senior support roles delivering technical assistance across time zones to a multinational workforce.
- 3 years supporting a wide variety of applications with solid experience operating within the Financial Services industry.
- Actively involved in ITILaligned processes including Change Management Problem Management Continual Service Improvement and exposure to Major Incident Management.
- Skilled in supporting cloud technologies and mobile device management (MDM) with experience using unattended software deployment tools and exposure to automation technologies.
- Familiar with scripting tools (beneficial but not essential) and adaptable to various system and software environments.
- J106884
Employment Type
Full Time
Key Skills
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