Assistant General Manager
Assistant General Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Primary Responsibilities
Conduct employee meetings to communicate policies departmental procedures and brand standards.
Keep team members informed of new programs aimed at improving guest satisfaction and operational excellence.
Address and resolve guest complaints promptly and professionally.
Assist with inventory management to optimize room revenue and meet budget goals.
Prepare and organize accounts payable/receivable and process deposits.
Input direct bill information into the system accurately.
Foster a positive welcoming and safe environment for employees and guests.
Supervise and support the Guest Service team including conflict resolution for guestrelated issues.
Train and monitor team members to ensure adherence to brand standards.
Create manage and communicate team schedules effectively.
Promote high associate morale by recognizing and rewarding exceptional performance.
Participate in staffing processes including interviewing screening hiring and managing employee relations.
Perform regular hotel walk throughs across various shifts and document findings for review with the General Manager.
Maintain scheduling flexibility to support business needs during absences events or emergencies.
Collaborate with other departments to ensure smooth operations and effective teamwork.
Oversee timecard accuracy and maintenance for Guest Service Representatives.
Prepare for brand audits analyze results and partner with leadership and staff on continuous improvements.
Perform additional duties as assigned.
- 12 years previous Hospitality experience required
- Bachelors degree in business or related discipline preferred
- Supervisory experience strongly preferred
- Exceptional Customer Service
- Relationship Building
- Effective Communication
- Ability to multitask
- Availability to work all shifts weekends and holidays based on business needs
- Ability to learn and utilize various computer and software applications
Required Experience:
Director
Employment Type
Full-Time
