In this role you will:
- Champion role model and embed Samsaras cultural principles (Focus on Customer Success Build for the Long Term Adopt a Growth Mindset Be Inclusive Win as a Team) as we scale globally and across new offices.
- Hire develop and lead an inclusive engaged and high performing Sales Engineering team.
- Manage individual and team performance ensuring our partnership with sales product support and customer success teams are productive and efficient.
- Work with Regional Sales Managers on account planning strategy and sales call activity.
- Manage escalations (product issues feature requests etc. in a presales environment.
- Participate in customer / prospect calls as a trusted advisor.
- Partner with other Sales Engineering leaders to improve the overall Sales Engineering organization at Samsara.
Minimum requirements for the role:
- Bachelors of Science degree from a 4 year accredited university
- 5 years of professional experience in hands on engineering presales customer success or customer/product support capacity
- 3 years of sales engineering management experience
- Experience with Software Product sales; Infrastructure SaaS
- Knowledge in one or more of these areas of expertise: IoT Networking / Security SaaS Cloud Technologies or Physical Security
- Strong technical and business acumen
- Excellent communication customer service and interpersonal skills
- Ability to partner with a broad coalition of stakeholders ranging from sales product marketing support customer success and from individual contributors to executive team members across the organization
- Demonstrated leadership creativity and problem solving abilities
- Excellent presentation and organizational skills
- Ability to work in a fast paced dynamic environment
- Ability to travel as needed
- Location: US based Pacific or Mountain timezone
An ideal candidate also has:
- Bachelors of Science degree or advanced education in Electrical Engineering Computer Science Mechanical Engineering Industrial Engineering or related discipline.
- Hobbyist interest in working with things driven by electronic systems (car audio installation/classic car restoration home automation building things with raspberry pi arduino etc..
Required Experience:
Manager