PA- Customer Care
PA- Customer Care
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Job Description
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125000 people across 30 countries are driven by our innate curiosity entrepreneurial agility and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises including the Fortune Global 500 with our deep business and industry knowledge digital operations services and expertise in data technology and AI.
Inviting applications for the role of Process Associate Customer Care
In this role As a Customer Service Representative specializing in automotive services you will play a critical role in ensuring customer satisfaction and building positive relationships with our clients.
Responsibilities
Answering incoming calls and assisting customers with their automotive service inquiries and issues
Providing accurate and helpful information about our automotive services
Scheduling service appointments and coordinating with customers and service technicians.
Resolving customer concerns and complaints with professionalism patience and a focus on problem resolution
Documenting customer interactions appointments and feedback in our CRM system
Collaborating with colleagues and Service Advisors to ensure seamless service delivery
Meeting or exceeding established performance metrics including call response time and customer satisfaction
Assisting with administrative tasks such as data entry appointment confirmations and followup calls
Communicating important service or maintenance updates to customers
Qualifications we seek in you!
Minimum Qualifications
High school diploma or equivalent; automotive or technical background is a plus.
Excellent problemsolving and decisionmaking abilities.
Ability to remain calm empathetic and patient under pressure.
Proficiency in using call center software CRM systems and automotive service management tools.
Strong attention to detail and organizational skills.
Flexibility to work in shifts and handle a high call volume.
A passion for delivering excellent customer service especially in the context of automotive services.
Knowledge of automotive terminology service procedures and industry trends is an advantage.
Preferred Qualifications/ Skills
Proven customer service experience preferably in the automotive industry.
Strong communication skills both verbal and written.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation. Get to know us at and on LinkedIn X YouTube and Facebook.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.
Employment Type
Full-Time
